Primary Support Worker
The Children's Home - Tampa, FL

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Assists in providing for the daily care, safety and welfare for a cottage program of 10 to 12 youth. Assists in guiding youth through their treatment program, while providing for the health, and security of youth in the residential program. The position will involve transportation of children in an approved agency vehicle. Provides and documents Behavioral Health Overlay Services to children with direction from the Individual/ Family /Therapist. Participates in organization’s performance and quality improvement efforts.


1. Works within the framework of the Primary Model, philosophy, function and Personnel Practices of The Children's Home, Inc. (Developing the child, the family and the community) through assignment of children, implementation of a Primary Alternate system, family meeting and family nights.

2. Works collaboratively with the Primary Caregiver to facilitate therapeutic relationships for assigned children in group and individual settings. Serves as the alternate caregiver/ advocate for the kids residing in the respective primary family and cottage program.

3. Provides milieu services to teach youth, goal setting, problem resolution, educational activities, social skills development, employability skills, anger management, crisis management, group, independent living skills, life space interviews, home visit evaluation and one to one supervision.

4. Works collaboratively with the Primary Caregiver, youth and family in the milieu, assisting in mentoring and working with families that are in transition to adaptive, foster and/ or reunification placements. Required to participate in at least one family meeting per month for assigned family, as per the Primary Support Schedule. Works collaboratively with Primary Caregiver in building primary family rapport, family goals and activity calendar development, etc.

5. Assist the Primary Caregiver in the implementation of an educational plan for assigned youth, to promote academic enrichment and educational skill development (e.g. ensuring tutorial services are provided as needed, developing an individualized reading program, etc.) Assist youth with home work, school projects, monitor point sheets and overall academic progress of youth.

6. Responsible for working within the established cottage program, inclusive of routines and adhering to a consistent Daily Living Program. Role model expectations by assisting youth with performing daily routines/ chores and thorough up keep of living quarters (rooms) and the milieu.

7. Provides Interactive supervision and monitoring of youth at all times to insure the best care, welfare, safety, health, and security. Establish a positive and productive relationship with residents within the framework of the Primary Caregiver Model.

8. Perform and document environmental rounds every 15 minutes or more frequently as needed; inclusive of all youth and both hallways in order to provide accountability and safety for youth. Report and document all abnormal or suspicious situations via the information report. Maintains documentation within guidelines for information reports, critical incidents reports, and daily shift accountability, medical administration records, and communication/ pass-On, meal count sheets, Medicaid BHOS, COA, NAPPI, and DCF.

9. Responsible for meeting the physical needs of assigned of youth, fostering healthy hygiene and good living habits within the primary family. Responsible for ensuring that youth are adequately dressed for the environmental conditions.

10. Prepare food in accord with established menu, and serve food to youth as scheduled, and encourage opportunities for staff and youth to engage in family style dining, mentoring around table etiquette and appropriate skill development. Perform the required documentation via the meal count accountability log.

11. Follow agency policy guidelines for financial transactions of allowances, clothing and supply purchases as assigned.

12. Attends and actively participates in treatment plan reviews within a psychodynamic framework. Assist in guiding youth to having success with their cottage goals and related plans in accordance with the Individual Treatment Plan. Is accountable for supervising and monitoring residents to insure the safety, health, and security of those residents.

13. Follows agency and professional standards regarding mandated reporting laws. Follows agency policy and procedures for reporting critical incidents and runaways.

14. Demonstrated the ability to manage the behavior of youth therapeutically, and via the individual treatment plan. Integrates the clients’ history and all corroborating information into the milieu treatment process. Identifies and integrates the client’s cultural, ethnic, and religious values into the treatment process.

15. Responsible for operating within program guidelines with respect to discipline, Behavior Management, verbal de-escalation techniques and non-violent physical crisis intervention techniques. Demonstrates knowledge and practice of agency policy and procedures for restraint- NAPPI Nonviolent Crisis Intervention.

16. Responsible for learning the psychiatric review process, including facilitation techniques, documentation requirements etc. May be required to fill in at scheduled TPR and/ or psychiatric conference(s) in the absence of the Primary caregiver. Attends and participates in Intakes, Treatment Plan Reviews and Psychiatrics.

17. Adheres to all daily cottage cleanliness programs and ensure that agency health and safety standards are consistently meet, including but not limited to, nightly cleaning/ sanitation of common area floors, cleaning/organizing the pack room and cottage janitorial supplies cabinet. Maintain a safe, clean, homelike environment to include housekeeping and meal preparation.

18. Actively participate in the planning and implementation of therapeutic, community based, recreational, social, spiritual and education activity opportunities as provided to assigned (i.e., sports runs, family night, cottage activities). Work collaboratively with Therapist in assessing youth eligibility for community based activity involvement.

19. Assist in the coordination and implementation of individual family activities and cottage group activities (i.e., ensuring that the van log request form is completed and turned in timely fashion) and be responsible for making appropriate transportation arrangements for youth, too and from said activities.

20. Coordinate the successful integration of recreation therapy with in each child’s treatment plan. Integrates the clients’ history and all recommendations information into the milieu treatment process.

21. Communicate all scheduled cottage plans, departures / returns to campus to the campus supervisor prior to leaving the campus and immediately upon return. Communicate all campus visitation, (mentors, tutors, HKI Workers, parents/ guardians, etc.) to the campus supervisor if prescheduled, and/or immediately upon arrival.

22. Dispense and document all medications given to youth, and medication deficiencies in accord with established agency procedures. Coordinate with medical personnel to ensure the physical/ health needs of the child.

23. Prepares for and actively participates in bi-weekly group supervision with Cottage Supervisor and Residential Continuum Directors an ongoing opportunity for orientation, communicating pertinent program/ kid issues, in addition to review and evaluate progress and performance issues.

24. Attends and participates in weekly cottage team meetings, and may be required to assist in recording meeting minutes in accord with established format.

25. Foster and maintain a positive and productive relationship with al youth and the cottage team. Maintains an effective working relationship with team members, school personnel and clinicians. Acts as liaison between program and sponsor/auxiliary/volunteer groups as assigned. Works collaboratively with school personnel, sponsor groups and volunteers.

26. Adhere to agency policy and procedures around confidentiality and use of office space and equipment; adhere to strategic cottage plan for maintaining security and confidentiality of all office space, equipment and documentation.

27. Provides transportation in agency vehicles in accordance with agency policy and procedure. Abides by all Florida state highway and local traffic laws. Demonstrate consistency and proficiency in the regular utilization of agency vehicle log as required by policy and procedures.

28. Attend specialized training (40 hours annually) and staff/treatment team meetings as scheduled.

29. Performs other duties as assigned.



Adheres to agency and departmental policy and procedures.

Demonstrate a willingness to cooperate with co-workers, supervisors, clients and others. Acknowledges the value of each team member’s contributions. Contribute to a positive working environment.

Complies with time and attendance standards and is conscientious with respect to the impact of tardiness and absence has on others.

Attend, prepares and actively participate in all mandatory agency and community based training’s, and share materials with co-workers in the milieu.

Demonstrates commitment to the mission of The Children’s Home through action and behavior. Performs within the treatment philosophy of the Children’s Home Inc.

Adheres to professional and ethical standards specific to the individual’s profession and those of the agency.

Complies with agency confidentiality requirements as pertains to job duties, position and level of authority.

Participates and completes continuing training/ education opportunities to enhance competency within the job and contribution to the agency’s mission.

Demonstrates involvement and commitment to diversity initiatives including valuing differences and implementing diversity concepts.

Participates in agency’s continuous quality improvement efforts as they relate to the job and utilizes Performance and Quality Improvement concepts in job and work environment.


Education & Experience:

Associates degree from an accredited college or university in Human Services or related field with 1 year experience working with children, or a High School diploma or GED with a minimum of 5 years extensive experience working with children. Experience may be substituted for education requirements at the rate of 2 years directly-related experience for 1 year of education.

Licenses & Certifications:
• Must possess a valid Florida driver’s license with no record of criminal driving offense of license suspension and be insurable under The Children’s Home insurance criteria.
• Must possess means of providing job related transportation and show proof of required insurance.
• Must be able to work flexible hours, including evenings and weekends.
• Must successfully complete Federal background, state criminal background check and sexual predator background check.
• Current first aid/CPR certifications

Knowledge, Skills and Abilities:

• Ability to communicate effectively, verbally and in writing. Ability to establish effective working relationships with residents, co-workers, supervisors and other individuals. Possess effective interpersonal skills.
• Knowledge of agency's organizational structure, standard operating procedures, and policies. Knowledge of Department of Children and Families rules and regulations regarding the care of children. Knowledge of child abuse or neglect reporting procedures and methods.
• Ability to drive a commercial van. Agency insurance company must approve as insurable.
• Computer literate, with ability to operate basic computer software applications

• Ability to perform physical restraints using the NAPPI method.
• Ability to participate in physical activities with children (weighing 107 pounds on average) that may include bending, stooping and moderate lifting.

Treatment center environment with outdoor activities. Possible exposure to verbal and physical threats. Possible exposure to communicable disease.

The Children's Home - 21 months ago - save job - block
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About this company
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We make a strong commitment to find a "forever" family for the children in our care. Our S.E.A.R.C.H. (So Every Available Ready...