Print Hardware IT Technician
Image One - Harleysville, PA

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As a growing company, Image One is progressive and enabling. We have built a strong vision and company culture, while giving team members the flexibility to grow with us and build on that vision. With the honor of awards like Crain's Small Business of the Year and Inc. 5000 list of fastest growing companies, we are proud to be recognized as a company that is moving forward with great momentum. We are currently seeking an outstanding individual to join us in the pivotal position of Managed Print Services Technician in Harleysville, Pennsylvania.

First, visit our website at www.imageoneway.com and find out a little more
about us. You'll see that our way of doing things is simple, straightforward,
and above average. We're different. Our team lives it. Our customers feel it,
and keep coming back for more.

Requirements:
+ Hewlett Packard Laser Printer (single and multi-function) repair
+ Supply inventory management
+ IT savvy -- Web Jet Admin and other software monitoring management
+ A+ and Network+ certifications a plus
+ Printer and Network certifications are preferred
+ Strong customer service skills
+ High level of follow through and attention to detail
+ Ability to thrive in fast paced, high pressured situations

Role and expectations:
1. Supplies:
a. Proactive monitoring and replenishment
b. Reactive replenishment (customer ticketing system)
c. Supplies inventory management, i.e. ordering, shipping, receiving, etc.
d. Manage and facilitate all remote locations

2. Service and maintenance:
a. Proactive monitoring, response, and resolution
b. Reactive response and resolution (customer ticketing system)
c. Manage and facilitate all remote locations
d. Manage, perform, and facilitate all preventative maintenance cleanings

3. Equipment:
a. Manage and support all equipment move/add/change/delete
b. Manage, support, and update monitoring software’s with accurate data
c. Physical inventories when applicable

4. Assessment and optimization:
a. Physical inventories and data gathering
b. Consistent recommendations for the betterment of the environment

5. Metrics:
a. Manage and provide monthly metrics and ad-hoc requests, pertaining to service levels

6. Misc.:
a. Respond to ad-hoc end-user concerns
b. Management of Executive team and other high-demand teams with a high priority and sense of urgency
c. Work closely with customer Desktop team for all printer network issues
d. Loading and unloading of supplies (warehouse type work)
e. Travel to satellite locations if needed to address support concerns
f. Create, enhance, and manage all processes for maximum efficiencies

7. Have fun!

Attributes essential to the role:

  • High level of follow–thru, attention to detail, organization, accountability, sense of urgency, problem solving, customer service skills, and technical and mechanical aptitude
  • Thrives in fast paced, high pressured situations; gets the job done no matter what
  • IO Core Values and Characteristics; exhibit and live the Image One Way

Indeed - 22 months ago - save job
About this company
4 reviews
As a growing company, Image One is progressive and enabling. We have built a strong vision and company culture, while giving team members...