Printer Repair Technician
Stewart Business Systems - Philadelphia, PA

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DESCRIPTION

Stewart Business Systems is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for the entire state of New Jersey and eastern part of Pennsylvania. We're a locally run company trusted by the region's businesses since 1959 and now have the backing of a Fortune 500 company, Xerox. We're headquartered in Burlington, New Jersey and have offices in Princeton, Clifton, Lakewood, and Willow Grove, PA. Our decentralized management philosophy allows for very responsive and personalized customer service and support. We offer extensive product and service training, excellent benefits, competitive compensation, a positive working environment, and unparalleled development opportunities.

We are currently seeking a Field Service Technician for our North East Philadelphia and Bucks County clients who has experience repairing HP and other laser printers. A+ Certification is a plus.

DUTIES

  • Maintain and repair office equipment (e.g., copiers, printers, facsimile machines) at various customer locations
  • Troubleshoot/diagnose digital copier/printer problems in a connected environment
  • Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed
  • Install all manufacturer mandated equipment modifications and updates on assigned equipment
  • Process required paperwork associated with service of equipment
  • Maintain and manage own parts inventory
  • Perform other related duties as required
QUALIFICATIONS

  • High School diploma required
  • 1-3 years in a service role repairing HP laser printers. A+ Certification is a plus.
  • Basic technical knowledge typically gained through completion of technical school and related experience
  • Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
  • Interpersonal skills and professional verbal communication skills
  • A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
  • Valid driver's license, insurable driving record, and own vehicle
  • Ability to install printer drivers
  • Basic knowledge of computer networks
  • Strong organizational skills
Physical Demands/Working Conditions:
  • Ability to work under stress/pressure to meet deadlines and financial objectives
  • Ability to move frequently walk, stoop, bend, squat, and kneel
  • Ability to lift tool cases and assorted service-related tool weighing 25 to 50 pounds
  • Ability to travel to customer sites, offsite meetings, company related functions, etc., on short notice
  • Maintain and repair office equipment (e.g., copiers, printers, facsimile machines) at various customer locations
  • Troubleshoot/diagnose digital copier/printer problems in a connected environment
  • Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed
  • Install all manufacturer mandated equipment modifications and updates on assigned equipment
  • Process required paperwork associated with service of equipment
  • Maintain and manage own parts inventory
  • Perform other related duties as required

Stewart Business Systems - 19 months ago - save job - copy to clipboard - block
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About this company
16 reviews
Global Imaging Systems (GIS) is consolidating the fragmented office equipment industry one acquisition at a time. The company sells and...