Problem Manager
Mindsource Inc - Redmond, WA

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MindSource is in an urgent search for a Problem Manager will be responsible for management of Problem management lifecycle i.e. of investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. This is a 1 year contract in Redmond, WA, send resume NOW! Responsibilities include the following: * Custodian of the Problem management process.

Periodic reviews and improvement of the process with use of accompanying tools. * Analysis and reporting of incident trend data to identify and eliminate root causes .Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the services. * Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organisation and manage issues through to resolution. * Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.

  • Leading and facilitating post mortem investigations into high impact faults. * Managing root cause analysis between technical teams. * Initiating actions to fix interruptions to service caused by errors/faults. * Production of statistics and reports to demonstrate performance of the Problem Management process.
Problem Manager experience: * 8-10 years in technology and processes domains. ITIL accreditation or extensive ITIL experience [preferred]. * Experience of ITIL Service Support and Delivery processes. * Excellent analytical and trend analysis skills.

  • Excellent problem solving skills. * High level of self motivation. * Proactive and able to drive ad-hoc and virtual teams to problem resolution. * Resourceful - utilise all tools, expertise and knowledge bases to investigate and resolve problems.
Does this describe you? Forward a copy of your resume, salary request and availability to kathy@mindsource.com [ mailto: kathy@mindsource.com ] TODAY! Problem management; ITIL; Project Manager; IT

Dice - 13 months ago - save job - block
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About this company
Founded in 1994, MindSource has earned its reputation as a company that seeks total customer satisfaction, a key to its success with Fortune...