Fort Washington, PA
Ally Bank is an award winning U.S. online bank that offers consumers a straightforward approach to banking with no minimum deposits and no monthly fees. We offer online savings and checking accounts, money market accounts, IRAs and Certificates of Deposit with terms ranging from three months to five years, as well as a No Penalty CD. Member FDIC.
Process Improvement Business Analyst
Fort Washington, PA
This position reports to the Director of Executive Customer Relations.
The incumbent will be responsible
for the identification of process improvement opportunities based on analyzing various data sources, documenting formal requirements, and partnering with other teams to implement change resulting in improvements in productivity and overall customer experience.
Specifically, by leveraging business experience, customer feedback and the use of analytical tools, t
his individual will indentify solutions by determining ways processes, products, and/or services can be improved.
These ideas will be communicated to leadership for prioritization.
Lastly, this individual would develop underlying processes that align with performance reporting and prioritization and tracking of all process improvement activities led by the Executive Customer Relations team.
Identifies data sources that when analyzed, could potentially deliver improvements in customer experiences and productivity Ensures customer feedback and the outcome of customer failures are incorporated into the data mix for improvement opportunities.
Using output from analysis identifies top “opportunities”; constructs process maps identifying defects/service breaks and develops potential solutions supported by data reflecting productivity improvement etc.
Creates database or other alternative mechanism to serve as repository of data used in analysis activities along with tracking associated with action plans
Monitors progress on activities and publish corresponding progress reports
Prepares performance results by collecting, analyzing and summarizing information and trends (includes formal reports)
Creates applicable procedures supporting new processes or modified processes
Creates business requirement documentation as needed
Overtime, acquires a deep understanding of operational processes across the department
Performs other duties or responsibilities that may be required to effectively and efficiently support the team
Minimum two – three years experience in banking industry; Minimum five years of experience in data/business analytics; Minimum two-three years experience in development of executive level reporting; Minimum two years experience in developing formal business requirement documentation; Experience in identifying continuous improvement opportunities.
Special skills/abilities/competencies required:
Bachelor’s degree or equivalent combination of education and experience
Strong written and oral communication skills
Strong organizational skills and time management skills
Strong analytical skills
Strong problem solving skills
Experience in a deposits and/or operations area
Experience in effectively recommending and implementing appropriate business process improvement plans
Ability to interact effectively with staff at different levels of the company, as well as with external vendors if required
Experience in Microsoft Office Suite and development/maintenance of databases
Experience using workflow management processes/tools
Ability to manage business analyst responsibilities for multiple, parallel activities
Formal Process Engineering experience is preferred, but not required
Six Sigma Certification (Greenbelt) preferred or equivalent
Working at Ally is Rewarding!
Ally's compensation program offers market-competitive base pay and above-market bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid-time-off program and emphasis on work-life balance.
Ally Offers Competitive Benefits:
401K Matching and Company Contributions
Paid Time Off (Roll-over up to 150%)
Variable Pay (bonuses)
Comprehensive Health Insurance Coverage
Vendor Partnership Discount Program
Charitable Gift Contribution Matching
Ally is an equal opportunity employer in that our policy, in accordance with federal & state laws, prohibits employment discrimination solely on the basis of a person's race, color, creed, sexual orientation, sex, marital status, or disability except where a reasonable, bona fide occupational qualification exists.
United States-Pennsylvania-FORT WASHINGTON
GF Deposits - 5001011784
Jan 3, 2013, 1:46:17 PM
Ally Financial - 23 months ago
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“Ally Financial Inc. is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive...