Process Improvement Specialist
Lifewell - Phoenix, AZ

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Post by Jobing - POSITION SUMMARY Under general supervision of the Quality Manager, performs professional work with considerable independence coordinating the agency–wide total quality improvement function; participates in assisting agency staff to develop a commitment to creating and sustaining the Quality Improvement (QI) plan, organizational vision, client–focused orientation, and quality values; and performs related duties as required.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Assists in developing, updating and administering the annual QI Plan. • Reviews and analyzes quality improvement indicators; prepares follow–up documentation. • Analyzes agency compliance with regulations and other requirement from external organizations, such as the Department of Health Services, the Regional Behavioral Health Agency (RBHA) and OSHA. • Participates in internal and external audit processes.

  • With input from Clinical Leadership, creates and facilitates trainings for staff based on identified areas of improvement. • Works with Program staff to ensure implementation and completion of internal and external Performance Improvement Plans. • Responds to special requirements and issues raised by the Department of Health Services and RBHA. • Attends staff meetings, prepares correspondence and administrative and management reports.
  • Performs other duties as required and special projects as assigned. • Participates in various internal and external teams, committees, and/or ad hoc work groups; remains current in applicable knowledge and skills; facilitates/attends/supports in–service programs and seminars. KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS • Knowledge of the agency's mission and values system, organizational structure and program descriptions. • Knowledge of federal and state laws and regulations and company policies and procedures appropriate to the agency's administrative and clinical programs.
  • Knowledge of program evaluation, including such elements as program requirements, performance standards and quality of documentation. • Knowledge of computer software appropriate to quality management program requirements, such as Word and Excel. • Familiarity with safety and health requirements, food management and environmental issues. • Ability to analyze and evaluate information and data and reach sound conclusions.
  • Ability to communicate effectively, verbally and in writing. • Ability to take a leadership role as a change agent and achieve support for quality improvements. • Ability to work effectively with a broad range of individuals, including fellow employees, outside agency staff, stakeholders and others encountered during the course of work. • Ability to maintain confidentiality of information.EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS A bachelor's degree in business, health care administration, management or closely related field and three years of experience that includes total quality management or related program activities; OR any equivalent combination of education and experience that provides the required knowledge, skills and abilities.OTHER JOB REQUIREMENTS • Current and valid Arizona Driver License; satisfactory Motor Vehicle Record (MVR)PHYSICAL AND MENTAL REQUIREMENTS AND WORKPLACE ENVIRONMENT CONDITIONS • Must have mobility to accomplish a variety of activities/tasks inside and outside the office, and travel frequently in company or personal vehicle between various organizational worksites, client residents, and external meetings • Ability to apply critical thinking and sound judgment in an ever–changing environment with multiple projects and competing priorities; may work independently and frequently alone • Ability to communicate with staff at all levels of the organization and with external stakeholders • Ability to create and maintain required documentation • May be required to be available after normal work hoursBEHAVIORAL EXPECTATIONS • Meets deadlines and provides required data, documents and information to others as requested • Makes appropriate independent decisions, collaborating with others as appropriate, assuming accountability for outcomes • Maintains availability, accessibility, and visibility to others; manages crisis or emergency situations effectively and professionally • Consistently displays a positive attitude and image of the agency • Acts as a role model to others through professional appearance and behavior that is consistent with the desired organizational image • Adapts readily to change; guides others through the change process and seeks ways to facilitate the process • Promotes objectivity, demonstrates professionalism in the workplace • Encourages the expression of diverse points of view; interacts effectively and is proactive in developing problem–solving approaches that are culturally sensitive

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