Processing Center Customer Service Rep 1
Chubb Group 90 reviews - Arizona

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For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by approximately 10,000 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.

Currently, Chubb is seeking Customer Service Representatives for its Western Processing Center located in Phoenix, AZ.

Position Responsibilities:

As a Western Processing Center (WPC) Customer Service Representative, you will be part of a diverse team accountable for processing customer accounts and contributing to the achievement of team, branch and corporate goals related to profit, growth, renewal, retention, rate, exposure, service and producer/client relations. The CSR receives account and policy-specific information from the Branch Underwriting Associate and prepares and performs rating, pricing, booking and issuance of new lines, renewals and endorsements according to workflow and procedures.

The Processing CSR will review booking and issuance instructions prepared by the Underwriting Associate for required information such as commission percentage, payment plan, countersignature requirements and reimbursable deductible, will book and issue the policy and complete tracking information. Will be responsible for maintaining electronic documentation and achieve service and quality goals within the department. The position will interact with underwriting and operations departments in various locations.

Knowledge, Skills and Abilities:

The ideal candidate should have the application of knowledge to lines of property and casualty business. You must also have exceptional customer service, interpersonal, communication, teamwork, organizational and time management skills. Ability to manage multiple tasks and projects while maintaining workload. Self-motivated, confident in decision making and judgment abilities. The individual must demonstrate the following competencies:

* Mathematical aptitude
* Strong PC skills including proficiency in Word and Excel
* Strong knowledge of rating systems
* Proficiency in on-line reference
* Familiarity with ISO workers compensation bureaus and other regulatory agencies
* Demonstrated track record of success in current and prior positions.

There are multiple positions available in the Casualty unit with a targeted start date of October 14, 2013. All positions are located in the Phoenix office.


Minimum high school diploma or equivalent. Industry designations or coursework desirable.

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at

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90 reviews