We are currently seeking Product Consultants to join our team of experts in New York, San Bruno, CA, Chicago, IL, or CO. We’re seeking well-rounded individuals willing to assume responsibility and grow at rapid pace.
The Product Consultant will bring a strong project management and consulting background to manage multiple, short term, highly engaged clients. This individual will advise clients on best practices and have a significant impact in scaling our ability to serve large volumes of customers through contributions to our knowledge capital and product solution libraries.
The Product Consultant will be a designated point of contact for newly acquired as well as existing Responsys customers and will coordinate activities through a cross functional team within Responsys.
The Product Consultant will be responsible for providing project status reports (including budgets vs. actuals and implementation status/dates) as well as resolving issues from initial information gathering through problem resolution.
The responsibilities of this position include working with customers in person, via phone, or e-mail in an efficient manner. Your responsibilities would include helping increase customer self sufficiency with the product via effective, professional customer service, strong empathy for online marketers, a good understanding of the email marketing domain, and the ability to conduct outstanding knowledge transfer to individuals of varying level of technical skill and product experience.
The Product Consultant will:
Assist the Customer Account Manager in maintaining high satisfaction with customers through proactive communication and ownership of issues
Provide regular and timely feedback to the Customer Account Manager on issues and progress
Contribute to continual improvement of methodologies, best practices, and project templates
Contribute to shared repositories of product information and solution documentation
Typically, a Product Consultant will hold an appropriate Bachelor's degree along with approximately 5 - 8 plus years of technical / consulting experience. Advanced degree(s) are not necessary however they are considered a plus.
Understands client overall requirements (dates, dependencies, budgets) and project vision
Understands data design and architecture and communicate integration strategies
Understands client business requirements and actively seeks opportunities for additional revenue opportunities
Skills, Knowledge, and Experience:The Product Consultant should possess the following skills:
Self-starter who can lead Clients based on Responsys implementation methodologies
Proven ability to develop and maintain excellent client/customer relationships
Project management expertise including task estimating skills, risk management, and proven ability to deliver projects on time and within budget
Experience working with multiple customers simultaneously in a high-energy, fast paced environment
Experience in implementation and deployment of email marketing applications
Proven ability to develop clear and concise written technical and non-technical documentation
A minimum of 5 years experience in software consulting or project management.
Knowledge of at least one database (Oracle, MS SQL, Sybase) including SQL experience
Unix and/or Windows (XP, 2000, NT) operating systems experience are a plus
Click here to apply.
Responsys is responsive to the changing needs of marketing programs. The company provides hosted marketing software and services to clients...