GENERAL PURPOSE The Product Development Manager (PDM) is an overall project manager and organizational/systems subject matter expert for product development within the Marketing department. The PDM will collaborate with product management to help define and develop new and ongoing product requirements as required throughout the assigned product(s) life cycle. The PDM is expected to develop an ongoing deep level knowledge of the functional organization in its current state and as it evolves. A similar level knowledge is also expected of the related technology systems and processes as they relate to sales, provisioning, billing and customer support organizations. SUPERVISION RECEIVED: · Works under the supervision of the Director, Product Development.SUPERVISION EXERCISED· NoneESSENTIAL DUTIES AND RESPONSIBILITIES
Work with project, process and product manager(s) using the product development process.
Ensure proper requirements are prepared and agreed upon for all impacted departments to support product initiatives.
Ensure proper product processes are defined and documented to support product initiatives as needed including on-going non-standard request (NSR) product approvals.
Liaison between all departments to ensure proper communication and product support is obtained from product development team members.
On occasion may be needed to assist with business case development and project submission process to include: working with the business managers to understand their needs; completing cost benefit analysis (CBA) and developing business cases with requesting organizations; writing project charters; identifying stakeholders; representing projects to senior level executives for approval.
Utilize software tools and established methods to prepare and deploy project development status reporting, post mortems, lessons learned and process improvements.
Engage in the assigned sales and marketing efforts.
Support issue escalations and resolutions in a timely and accurate manner.
Support research, fact finding, and conduct best practices review to identify areas for improvement as needed.
Perform User testing as needed.
Successfully engage in multiple initiatives simultaneously.
May be required to document and maintain Sales and Operations Guide(s) as needed.
May be required to provide a weekly status report that is distributed and discussed during executive program management office (EPMO) meetings as needed.
May occasionally absorb other activities in the absence of a project, process and product manager to ensure work associated with product development is met.
DESIRED MINIMUM QUALIFICATIONS Education and Experience: · College Degree or equivalent experience.
2 to 4 years of Telecommunications Business/Functional work experience.
2 to 4 years of Project Management experience.
2 to 4 years of Process Engineering experience. NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
Project management PMI Methodology.
Knowledge of marketing/product development/process development.
Telecommunications or related industry.
MS Office applications (Word, Excel, PowerPoint, Project, Visio, Access, Outlook).
Excellent written, interpersonal and verbal communication skills.
Ability to interact and communicate professionally with cross-functional groups, executives, managers, and subject matter experts.
Proven ability to manage project teams effectively.
Work independently with other functional areas.
Knowledge of statistical analysis and interpretation.
Must be proficient and fluent in the English language. SPECIAL REQUIREMENTS
May require occasional late hours or weekend work.
Travel by ground or air to attend meetings may be required – approximately 10%. TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database, presentation, project management, drawing and spreadsheet programs; calculator, telephone, copy and fax machine. PHYSICAL DEMANDS· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is frequently required to sit and talk or hear.· The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. · >75% Percent of time will be sitting at a desk, using the telephone, typing on keyboard and viewing computer monitor. · Specific vision abilities required by this job include close vision and the ability to adjust focus. · The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
Keyword: Telecommunications Product Management, Process Engineering
From: TelePacific Communications
TelePacific Communications - 15 months ago