Category : Engineering
Job Type : Contract
Area Code : 602
Location/City : AZ - Phoenix
41640 Product Excellence Customer Quality Engineer
(Deer Valley) Phoenix AZ 85027
01/14/2013 to 10/10/2013
Job Description - Product Excellence Customer Quality Engineer
This position will be responsible for leading and/or assisting in technical problem solving in support of Business and General Aviation (BGA) customers. The customer quality engineer will report to the Site Quality leader within the Deer Valley Avionics Facility. The successful candidate will work closely with the customer to communicate, monitor, and evaluate quality performance data, improving trends and ensuring that Honeywell is providing products that meet or exceed the customer expectations This position establishes, and program manages product quality improvement activities with global manufacturing sites and functional organizations, to improve the quality performance of Aerospace products and services, while maintaining compliance with industry standards and regulations.
? Establish and maintain customer relationships and provide proactive customer communication as directed by the site Quality Leader.
? Improve customer quality performance indicators like Customer Scorecards, Escapes, Disclosures, by working with sites and functions (e.g., ISC, Engineering, Regulatory) to identify key process/product drivers, then developing and helping implement improvement plans.
? Drive effective RCCA for customer issues, and drive the functions to implement immediate containment action for escapes.
? Audit functional processes, (Product Design, Test, Software, Manufacturing, Quality, Customer Service, and Logistics) to assess effectiveness of corrective actions or assess gaps contributing to customer product or service complaints.
? Analyze product, process and customer data to deep dive into issues contributing to customer escapes.
? Track and report quality performance to the organization, customer business team and customers.
? Ensure compliance to standard definitions for key customer data measurements of customer quality (e.g., accuracy of escape data in Aero Dashboard).
? Facilitate the flow down of customer quality contractual and regulatory requirements in the ISC, (Integrated Supply Chain), organizations.
? Participate in the engineering Change Control Board activities affecting the products of his/her customers.
? Participate in the New Product Introduction (NPI) reviews as customer advocate.
? Manage quality related production change control and reporting.
? Participate in the purge and MRB processes as customer advocate.
? Support the ISC organization team in meeting quality and delivery commitments.
? Manage disclosures and recalls; participate in CSB to drive cycle time of RCCA for disclosures.
? Facilitate cross site review and approval of customer contract quality requirements.
? Due to ITAR Restrictions, U.S. Citizenship is required.
? REQUIRED - Bachelors Degree in Electrical, Physics, Industrial, Electromechanical or Aerospace engineering.
? 5 years experience in a Quality, Reliability, Engineering, Manufacturing/Operations, or Six Sigma related disciplines.
? 2 years of experience in customer product support or any other customer technical interface experience
? Green belt six sigma certification
? Strong computer skills with high level proficiency in Microsoft Office tools such as Excel (especially pivot tables and graphs), PowerPoint, and Word.
? A working knowledge of aerospace quality practices including both regulatory and industry standards (e.g. AS9100C, FAR Part 21 requirements).
? Knowledge in using tools/systems such as SAP/Business Objects
? Experience working with databases or data-based applications.
? Familiarity with circuit card manufacturing and quality.
? Ability to interface effectively with all levels of leadership.
? Ability to drive the development of PFMEAs, and implementation of statistical process controls, for products and processes.
? Ability to lead cross functional and cross regional teams in Root Cause Corrective Actions and Preventive and Quality Improvement activities
? Excellent written and verbal communication skills; ability to create and present reports to customers.
Work schedule: Work schedule will be 1st shift, 8AM-5PM there is some expected flexibility. Monday to Friday
This is an opportunity for contract-to-hire based on work performance, attendance/dependability and l business needs at time of decision.
CANDIDATES MUST BE A U.S. CITIZEN ONLY
OnMyWay - 2 years ago