Product Manager Unified Communication Services
Ingram Micro - Santa Ana, CA

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Ingram Micro recognizes the increasing importance of cloud solutions in the marketplace and is looking to define, deploy and establish a extensive array of robust, business class cloud solutions. These solutions will include rebranded solutions, cobranded solutions, repackaged solutions and built solutions. The solutions will include business services and product solutions that are targeted at small to medium sized businesses and that can be marketed and sold by resellers and distributors.

As a leading, global distribution company, it is extremely important that these solutions not only be robust, but also well designed, packaged and supported. The Product Manager UC Services will focus on solutions in the voice, conferencing and collaboration areas. Their primary responsibility will be the lead owner of the Ingram Micro hosted Cisco HCS solution. As the owner for this solution, they will be responsible for the following:

Maintaining the relationship with Cisco

Managing the steady state support team

Managing the features and functions of the service, including rolling out enhancements

Ensuring that all support areas are meeting SLAs and performing to a level that satisfies our customers and their end users.

In addition to the steady state team, this also includes internal IS, the data center (s), network providers and security

Address any billing, support or service issues

Manage any transitions of support

Meet regularly with all the key support parties

In supporting the above, the product manager will be looked upon to lead cross functional teams of internal and external resources. From addressing service issues to defining new solutions he/she will apply solid program management practices to create industry leading cloud solutions.

The Product Manager will also be responsible for ongoing leadership of the UC cloud products, defining the solution direction and managing subsequent phase releases. He/she will have to carefully manage and oversee solutions that maintain the highest levels of uptime and availability for mission critical business services.

The Product Manager UC Services mixes a strong business and technical acumen. He/she will have extensive experience in managing technical products. They should also have strong experience with current market cloud offerings.

Required Skills

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent work experience, required.

Minimum of 8 years of Program, Project or Product Management experience

2-5 years of experience with large (Fortune 500) companies

1-3 years of cloud and/or UC services experience

Proven customer service skills

Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.

Must be able to work effectively under pressure, either independently or as a member of a team

Experience working with outside service providers

Project management certifications a plus

Distribution experience a plus

Required Experience

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Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...