Product Operations Representative
Appirio - Indianapolis, IN

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Appirio is a cloud solution provider that offers technology-enabled professional services supported by a team of 400 cloud experts and CloudSpokes, a 12,000 person-strong global cloud developer community. Appirio's expertise and innovative brokerage technology have been recognized by organizations such as AlwaysOn, Bloomberg BusinessWeek, InformationWeek, Gartner and IDC, and the company has been named a “Best Place to Work in the Bay Area” two years in a row.

Since the company was founded in 2006, Appirio has helped more than 250 enterprises implement, build and manage mission critical cloud solutions using salesforce.com, Google, Workday and Amazon. This includes organizations like the City of Los Angeles, Dunkin Brands, Flextronics, Japan Post Network, Motorola, Qualcomm, RehabCare, Starbucks and VMware. Appirio has offices in the U.S. and Japan, and is backed by Sequoia Capital and GGV Capital.

Cloud computing is changing the face of IT and the way businesses are run. Appirio is at the heart of this revolution. We offer employees the opportunity to work with industry pioneers, the latest in technology, and some of the most innovative customers in the world.

Responsibilities

Responsible for all incoming product inquiries. This includes incoming phone calls, web forms, email inquiries and social media. Be the first line of response to all things product related.

Manage product subscriptions, including setting up and processing new orders that come in through eCommerce

Manage the subscription renewal process, and help organizations remain active customers

Work with Product Support team to manage/escalate any product issues

Draft up order forms for purchases and renewals requiring invoicing

Evangelize Appirio and cloud computing within targeted organizations

Education & Experience

Bachelor's Degree from an accredited, four-year University

1+ years of previous software sales or relevant operations experience (SaaS and Cloud solutions a plus)

CRM experience (salesforce.com preferred)

Experience with Google Docs and MS Excel

Comfortable speaking to prospects/customers over the phone

Strong understanding of the value of cloud computing

Exemplary communication skills

Ability to work in a fast paced, team environment

Must be highly motivated, tenacious, and a self starter

Salary & Benefits

Comprehensive health plan through BlueShield, MetLife and VSP including medical, dental, and vision coverage (full-time employees only)

Short-term and Long-term Disability Plans

Life Insurance

Flexible Spending Plans (Medical and Dependent Care)

401k

Employee Assistance Program

Salary and bonus structures based on experience

Positions based in Indianapolis, IN

Appirio - 19 months ago - save job - block
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