Appirio is a cloud solution provider that offers technology-enabled professional services supported by a team of 400 cloud experts and CloudSpokes, a 12,000 person-strong global cloud developer community. Appirio's expertise and innovative brokerage technology have been recognized by organizations such as AlwaysOn, Bloomberg BusinessWeek, InformationWeek, Gartner and IDC, and the company has been named a “Best Place to Work in the Bay Area” two years in a row.
Since the company was founded in 2006, Appirio has helped more than 250 enterprises implement, build and manage mission critical cloud solutions using salesforce.com, Google, Workday and Amazon. This includes organizations like the City of Los Angeles, Dunkin Brands, Flextronics, Japan Post Network, Motorola, Qualcomm, RehabCare, Starbucks and VMware. Appirio has offices in the U.S. and Japan, and is backed by Sequoia Capital and GGV Capital.
Cloud computing is changing the face of IT and the way businesses are run. Appirio is at the heart of this revolution. We offer employees the opportunity to work with industry pioneers, the latest in technology, and some of the most innovative customers in the world.
Responsible for all incoming product inquiries. This includes incoming phone calls, web forms, email inquiries and social media. Be the first line of response to all things product related.
Manage product subscriptions, including setting up and processing new orders that come in through eCommerce
Manage the subscription renewal process, and help organizations remain active customers
Work with Product Support team to manage/escalate any product issues
Draft up order forms for purchases and renewals requiring invoicing
Evangelize Appirio and cloud computing within targeted organizations
Education & Experience
Bachelor's Degree from an accredited, four-year University
1+ years of previous software sales or relevant operations experience (SaaS and Cloud solutions a plus)
CRM experience (salesforce.com preferred)
Experience with Google Docs and MS Excel
Comfortable speaking to prospects/customers over the phone
Strong understanding of the value of cloud computing
Exemplary communication skills
Ability to work in a fast paced, team environment
Must be highly motivated, tenacious, and a self starter
Salary & Benefits
Comprehensive health plan through BlueShield, MetLife and VSP including medical, dental, and vision coverage (full-time employees only)
Short-term and Long-term Disability Plans
Flexible Spending Plans (Medical and Dependent Care)
Employee Assistance Program
Salary and bonus structures based on experience
Positions based in Indianapolis, IN
Appirio - 19 months ago