Product Specialist
UnitedHealth Group - Minnesota

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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Our Product Development and Management groups are vital to our success and are leaders in driving the future growth of UnitedHealth Group. Success in these careers relies on many factors your ability to deal with ambiguity, your ability to adapt and embrace change, and a long-term commitment to making health care better for everyone.

Uses pertinent data and facts to identify and solve a range of problems within area of expertise. Investigates non-standard requests and problems, with some assistance from others. Works exclusively within a specific knowledge area . Prioritizes and organizes own work to meet deadlines. Provides explanations and information to others on topics within area of expertise.
The product specialist will focus on client retention, growth and efficiency improvement initiatives for CM and Oncology Solutions. In addition, you will work with a cross-functional team of stakeholders including Product, Clinical and Business Operations, Client Solutions, Finance and Reporting. You will also support in the development and implementation of strategies and will help to identify, recommend and implement ongoing quality improvement initiatives.

Key areas of responsibility:

Use strong project management skills to support client pre-sales, growth and account retention strategies

Track clinical operational models, client lists and product cross walks

Work with finance, reporting and analytic teams to prevent and/or identify issues and make corrections

Work with clinical operations and reporting to solve issues

Monitor new business notifications and client lists, comparing against financials and making corrections when needed

Work with marketing to keep projects on track

Work with product team to develop and maintain marketing, RFP and other content databases

Apply knowledge of current solutions and recommend enhancements

Assist team in identifying and recommending product or process enhancements

Participate in meetings as needed to serve as a subject matter expert on products, process and/or services within the scope of responsibilities

Provide inputs to dashboard reports

Build strong working relationships across Optum functional teams to assist in the successful enhancement or implementation of new offerings

Key Skills

Proactively anticipate, assesses and interpret internal and external customer needs and requirements

Ability to analyze and solve problems, comfortable with asking questions and seeking guidance

Demonstrated strong documentation and project leadership and management skills

Well organized and adept at project management, documentation, creating processes and influencing others to complete tasks

Adept at handling multiple projects and priorities

Bachelor's Degree in Communications, Marketing, Advertising or Public Relations
4 years of Marketing and project management experience within a matrix organization
4 years of professional writing, editing, intranet and social media (i.e., blogs, pod casting, etc.) experience
Demonstrated ability to manage and prioritize deliverables
Proven organizational skills with ability to be flexible and work with ambiguity
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.