Mixpo is looking for a Product Support Engineer who will function as part of the Client Operations team while partnering closely with Sales, Custom Solutions and Product Development. You will provide primary technical integration support to customers, ensuring that our products are seamlessly deployed across desktop and mobile devices. Because of the wide variety partners and associated technologies, this position must communicate with internal and external teams to find clever solutions to complex execution problems. He/She will also be able to provide advanced troubleshooting support for live campaigns as well as be the “go-to” for industry knowledge.
The ideal candidate should have a thorough command of advertising technology, systems, and processes utilized in achieving innovative advertising campaigns. This role requires strong problem solving and project management skills as well as strong technical, data management and ad operations acumen.
Specific job responsibilities include:
Operate as a technical expert to develop and implement innovative product solutions.
Work closely with the product development team to maintain an in-depth understanding of the technology and its application to client prospect needs.
Effectively communicate client needs to the development team for future product enhancements.
Liaise with the Client Services team to ensure successful post sales activity through the sharing of knowledge, business rules, and specification gained during the sales cycle.
Assist Sales and Client Service prospects that require custom technical solutions.
Collaborate with Development, Product Support; Product Management & Creative to determine feasibility, timetables and cost of custom technical solutions.
Maintains professional and technical knowledge by participating and representing Mixpo in industry forums.
Specific job requirements include:
3-5 years of technical/operational support experience in large online organizations
B.S. in CS preferred
You should have working knowledge of database structure and familiarity with SQL
Must be able to think creatively and possess strong technical, analytical and problem solving skills
Strong attention to detail and excellent written and oral communication skills required
Ability to work successfully with teams, handle multiple projects and meet deadlines
Send your resume to email@example.com
Mixpo - 19 months ago