Product Support Specialist
Central Desktop, Inc. - Pasadena, CA

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Working at Central Desktop Product Support Specialist Location: Pasadena, United States

Location: Pasadena, CA. Full Time.

YOU ARE:

A master of customer service, a problem solver with a never-quit attitude, full of SaaS with your head in the “Cloud”, and have a passion for technology. You look for innovative solutions to traditional problems, and always find a way to improve the customer’s experience with Central Desktop.

WE ARE:

A complete SaaS solution that streamlines internal communications. Central Desktop enables business teams to interact and manage their daily work activities from anywhere at any time. As a mid-stage startup we’ve experienced triple digit year over year growth and continue to grow despite the down economy.

RESPONSIBILITIES:
  • Being a expert on all Central Desktop features
  • Delivering exceptional customer service while answering customer questions
  • Conducting web meetings to assist customers
  • Reviewing new product releases and interacting with development
  • Collaborating with engineering to resolve customer issues
  • Providing instruction and tutorials via the online help center
  • Answering phone calls, e-mails, and live chats from Central Desktop administrators and users

REQUIREMENTS:
  • Proven history of strong customer service
  • Natural enthusiasm for technology and problem solving
  • Eager to join the startup environment
  • Comfortable working in a team
  • Experience with Microsoft Office and other business software
  • A general understanding of web browsers and operating systems
  • Some experience with HTML, CSS, JavaScript is a plus
  • B.A. or B.S. is REQUIRED

COMPENSATION:

This is a full-time, salaried position that’s a fit for strong recent grads and those with only a few years of professional experience . Central Desktop offers competitive salaries and benefits, including medical, dental, vacation, and stock options.

This position is located in Pasadena, CA. To apply, send a personalized cover letter and resume to jobs@centraldesktop.com.

To apply please send
  • *PERSONALIZED* cover letter
  • Your Resume/CV
  • Please email to: jobs@centraldesktop.com

    Central Desktop, Inc. - 18 months ago - save job - block
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