Product Support Specialist
WideOrbit - Birmingham, AL

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WideOrbit is looking for a motivated and experienced support specialist for our new software package – WO Media Sales. WO Media Sales is a software solution that allows sales professionals to analyze ratings and intelligently target their approaches for selling time slots to advertisers. The WO Media Sales Product Support Specialist must have a proven track-record in the television or radio industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.

Here’s what you’ll be doing:
  • Help users with how-to questions regarding use of WO Media Sales
  • Identify and document software defects and requests for enhancements
  • Provide information regarding customer needs to engineering and marketing
  • Work with team to develop product support infrastructure
  • Perform other tasks as assigned
  • Reports to the Director of Product Support

Here’s what we’re looking for:
  • 2+ years of experience at a television or radio station within a sales department is strongly preferred.
  • Experience with advertising/media sales proposals and stewardship applications.
  • Excellent interpersonal skills, especially over the telephone.
  • Strong technical aptitude to quickly learn new software.
  • Experience using web based applications and comfortable with learning and using new technologies.
  • The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
  • Proficiency in MS Windows, Word, Excel, and Outlook.
  • Outstanding communication, problem-solving, follow-up, and organizational skills.

Compensation, Benefits and Perks:

Besides a competitive salary and great work environment, here are some of our additional benefits and perks:

Health insurance, options, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the café, and plenty of opportunities to grow!

Location and Hours:

This position is based at an office in Birmingham, AL and may require you to be flexible with different shifts to accommodate our nationwide customers. Please let us know if you have any limitations regarding the hours that you’re able to work.

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