Product Support
Caterpillar - Clayton, NC

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Product Support (
      Job Number: 130002R2 )

      While working in Product Support at Caterpillar Inc., you will work in an environment that supports excellence. You will lead your team in effort to support continuous improvement. You will also perform Very Early Hour Reliability (VEHR) testing, as well as conduct Vital 5 quality audits on component parts.


      Since its' inception more than 80 years ago, Caterpillar has grown to be the largest maker of construction and mining equipment, diesel and natural gas engines and industrial gas turbines in the world. In partnership with our worldwide dealer network, Caterpillar is driving positive and sustainable change on every continent.

      As a global, diverse technology leader, Caterpillar is committed to excellence in all that we do. We are proud of our role in building the world's infrastructure. And we're proud of who we are thousands of people making progress possible around the world.

      The Building Construction Products (BCP) Division is a global division of Caterpillar, Inc. that employs several thousand employees located at over 8 facilities worldwide. BCP has facilities in North Carolina, USA (Cary, Clayton, Sanford), the UK, China, India, and Brazil. Also, BCP has announced a new facility near Athens, Georgia, USA. Products designed, manufactured, and distributed by BCP include skid steer loaders, backhoe loaders, compact track loaders, multi-terrain loaders, small wheel loaders, small track-type tractors, and mini-hydraulic excavators. BCP's mission statement is: Achieve profitable growth by providing customers with the highest quality, best value building construction products, work tools, and integrated solutions in the industry.

      BCP is proud to be a family friendly, flexible employer with a very competitive Total Rewards package. We have been recognized in 2011 and 2012 as a "Family Friendly 50" employer by Carolina Parent magazine and won the 2012 Capital Associated Industries (CAI) "Ovation Award" for HR excellence (Large Employer category).

      JOB PURPOSE: Under general supervision performs various activities to test for proper operation and quality issues of BCP machines, performing necessary rework and repair when issues are found and other duties as assigned. Typically reports to a supervisor.

      PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged periods; Ability to perform repetitive operations; Ability to lift up to 35 lbs.

      EDUCATION and/or EXPERIENCE REQUIREMENT: Successful completion of Caterpillar Non-Management Selection Process. 18 months functional area experience


      Advanced Mechanical Aptitude:
      Job duties may include the following.
      Rotation to various positions within the Job Function area to perform related activities
      Operation of Clayton/Sanford built products
      Support Design Engineers by gathering data for research and evaluations, by conducting technically complex teardowns and assembly of BCP components/equipment.
      Uses various tools provided in the work area to perform assembly duties and may include the use of lifting devices to move heavy components of weights of more than 35 lbs.

      Ability to Follow Standard Work:
      Follows documented procedures standard work, routings, and blueprints to perform safe and defect free assembly and/or adjustment of components and prime product.
      May conduct assembly on new product introductions according to Engineering schematics.
      Follows and utilizes CPS principles of 5S, Continuous Improvement Idea Reporting, Waste Elimination, and Standard Work.

      Leadership - Execute:
      Relies on independent decision- making and problem solving to complete job tasks.
      Must meet deadlines.
      Ability to multitask and prioritize work.

      Basic Computer and Caterpillar Systems Knowledge:
      Job duties may include the following:
      Monitor CAT computer systems to conduct hydraulic, electrical, mechanical or other component tests on BCP machines.
      Conduct additional diagnostics and analysis to identify defects and quality issues that are more complex. Catalogues failures and communicates to relevant personnel as appropriate.

      Effective Communication:
      Job duties may include the following:
      Cross-functional communication to complete tasks.
      Effective teamwork.
      Provide summaries to leadership.

      At Caterpillar, we share a single set of values that unite our company - integrity, excellence, teamwork and commitment.

      Caterpillar is an Equal Opportunity Employer.

      Unposting Date - Apr 5, 2013, 11:59:00 PM

      Primary Location - United States-North Carolina-Clayton-CLAYTON01-BCP Clayton Office, Us

      Job - Manufacturing & Supply Chain

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      For more than 85 years, Caterpillar has been making sustainable progress possible — for our customers, for growing communities and for...