Product Suppport Representative II (Part Time)
TransCore - Beaverton, OR

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TransCore, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a part-time Product Support Representative II to join the Customer Support Team in Beaverton, Oregon.

Job Summary:

The part-time Product Support Rep II, working in call center environment, provides customer service, technical support, and product training on the delivery of TransCore products and services.

Essential Duties and Responsibilities:
  • Act as a consultant for TransCore products
  • Showing customers features and benefits and how to use these services to run their business
  • Troubleshoot computer, software and network problems via telephone, email, and online chat
Required Skills and Experience:
  • Good technical skills and troubleshooting methodology
  • Typing, telephone, and excellent customer service skills
  • PC, including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner
  • Excellent written and verbal communication skills
  • Time management, organizational, interpersonal, skills
  • Alert, personable, with a professional appearance
  • Sales and customer relations, UNIX, Microsoft .net framework desirable
  • Spanish-speaking a plus
  • High school diploma or equivalent required
  • 1-3 years technical support experience
  • Previous experience in a call center environment preferred but not required

Other Requirements:

Available for shifts ranging from between 4:00 a.m. to 6:00 p.m.

TransCore - 13 months ago - save job - block
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