Product Technician
actiondevelopment - Springfield, IL

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Basic Function

This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing lease agreements is also occasionally requires.

Responsibilities include, but are not limited to:
  • The acquisition and maintenance of customers
  • Verify correct product and accessories for delivering or return
  • Ensure that all merchandise is clean and in operating condition prior to delivery
  • Review necessary information sheets
  • Load, secure and prospect product in deliver vehicle
  • Offload, install and demonstrate merchandise
  • Ensure that delivery scheduled is followed
  • Deliver merchandise to customers' homes and businesses without additional damages
  • Assist with merchandise returns - load and service product in vehicle
  • Perform routine service calls and product exchanges
  • Clean and certify merchandise in the quality assurance center for all items personally returned
  • Maintaining the store's warehouse in a neat and orderly manner
  • Assist in maintaining the showroom floor as per company guidelines
  • Safely operate delivery vehicle
  • Document all vehicle movement on daily route sheets
  • Conduct daily inspection of assigned delivery to ensure safety and maintenance guidelines are met
  • Confirm customer identification, collect money and obtain customers' signature on lease agreements
  • Assist in field marketing programs as requested by store management
  • Deliver prescribed company advertisements/ flyers when in field
  • Other tasks as assigned by management
Position requires, but is not limited to:
  • Position routinely requires lifting, loading, and 'dollying' merchandise 50-300 pounds
  • Neatly groomed appearance
  • Good communication skills
  • Strong technical skills or working knowledge of electronic products
  • Good driving skills
  • Must be able to pass a background check and MVR