Product and Engagement Manager
BloomReach - Mountain View, CA
We are looking for motivated account managers who love driving successful outcomes for customers. BloomReach works with a wide range of customers to help them increase site revenue/engagement and improve customer experience. BloomReach products are components of a personalized discovery platform that optimizes user intent in order to drive customer revenue across channels and devices. You will partner with the customer to clearly communicate and realize meaningful results while working directly with our engineering, product, quality, and marketing teams. You will be a trusted adviser to our customers using BloomReach technology solutions.

Responsibilities:
Own a book of business for which you are responsible for customer success and revenue growth

Operate as the lead point of contact for any and all matters specific to your customers

Understand and discuss complex products and identify ways to optimize product performance

Partner with Technical Services and Sales to drive product implementations, pilots, and contract renewals

Regularly analyze key account metrics and identify new growth areas

Collaborate with cross-functional business and technical teams to scope out business opportunities and to deliver results (e.g. product enhancements, marketing needs)

Exemplify an outcome/ results-oriented approach
Work collaboratively to build relationships, improve customer satisfaction, and drive revenue

Qualifications:
BA or BS degree and at least 2-3 years’ experience in account management, sales, online marketing, or consulting

Experience in online media or search technologies desired.

Excellent organizational, analytical and influencing skills

Excellent written and communication skills
Ability to deliver results under pressure

BloomReach - 30+ days ago - save job - block
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About this company
BloomReach helps its customers manage potential duplicate content by creating clusters of equivalent pages and nominating a...