Supports division sales by addressing and resolving Territory Manager, District Sales Manager, Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Division Sales, Buyers, and Category Management as it relates to category management activities. Works closely with the division departments, particularly category management to support efforts with vendors and suppliers to communicate important information.
Act as the central point of contact for all internal inquiries related to product, specifications, availability, scheduling, and substitutions
Resolve customer and Territory Manager questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required
Utilize proprietary U. S. Foods systems and tools to quickly and accurately answer queries
Utilize sample policy to obtain samples for customers and/or Territory Managers
Maintain current knowledge and resources to be able to answer questions regarding, but not limited to:
Broker Contact and Line information
Product information and specification
Prioritize requests based on urgency and customer status
Find products that are currently stocked by reviewing inventory list (Prism - All products)
Possess product knowledge concerning specifications including pack, description, and portions; and ability to offer comparable substitutions
Completes initial and ongoing certification of PRISM and ASYS procurement skills
College degree preferred.
Minimum 4 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous U.S. Foods experience preferred. PRISM skills preferred.
Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
Many restaurant-goers in the US can thank this company for the food on their plates. US Foods (formerly U.S. Foodservice) is the...