Production Control Analyst
Passport Health Communications - Franklin, TN

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DESCRIPTION

Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking a Production Control Analyst.

The Production Control Analyst will work closely with data providers, systems operations, software development, customer support, and business analysts to maintain 24 X 7 production systems and processes.

DUTIES

  • Act as primary technical contact during shift for payer connectivity, system monitoring, triage and coordination of systems issues, file transmission, and routine automated processes.
  • Perform daily and other routine checklists including file transmission, report generation, connectivity checks, file manipulation, and job validation.
  • Diagnose and resolve data provider issues as needed. Track open issues and report to customer support, development, and/or clients until resolution is obtained.
  • Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information
  • Generate and distribute routine reports.
  • Maintain processes, scripts, encryption keys, credentials and other key information used in file transmission processes. Work with development to modify and/or create new scripts and processes as needed.
  • Perform system maintenance tasks such as database re-indexing and server patching.
Other Duties as Required.

QUALIFICATIONS

Completion of an associate's degree in information technology or equivalent work experience. Equivalent combination of education and experience may be considered.

  • Experience in computer operations.
  • Strong attention to detail with routine tasks and checklists is essential.
  • General knowledge of TCP/IP networks and experience troubleshooting connectivity issues.
  • Experience with Windows Server operating systems.
  • Expertise in creating and running batch files and basic SQL scripts.
  • General knowledge of health care eligibility and claims data is a plus.
  • Excellent verbal and written communications skills.
  • Act as primary technical contact during shift for payer connectivity, system monitoring, triage and coordination of systems issues, file transmission, and routine automated processes.
  • Perform daily and other routine checklists including file transmission, report generation, connectivity checks, file manipulation, and job validation.
  • Diagnose and resolve data provider issues as needed. Track open issues and report to customer support, development, and/or clients until resolution is obtained.
  • Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information
  • Generate and distribute routine reports.
  • Maintain processes, scripts, encryption keys, credentials and other key information used in file transmission processes. Work with development to modify and/or create new scripts and processes as needed.
  • Perform system maintenance tasks such as database re-indexing and server patching.
Other Duties as Required.

Passport Health Communications - 19 months ago - save job - copy to clipboard
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