Production Service Representative II
Alliant Credit Union - Des Plaines, IL

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The incumbent in this position supports the mortgage operations team in preparing complex first mortgage, correspondent (wholesale), and warehouse loan funding functions. Work involves document preparation, RESPA compliance, and report validation functions. A strong partnership with the Alliant team, vendors, and third party relationships are required. Resources to do the job require reliance on technical knowledge of mortgage banking and credit union policy and procedures. Direct supervision is received from the Loan Operations Manager.

Mortgage Funding :

· Perform all mortgage pre-funding requirements for both the retail and correspondent channels to ensure the loan meets Alliant guidelines and meets all regulatory and compliance requirements:

o Verify all RESPA requirements are complete and accurate

o Confirm and clear all “At Closing” conditions

o Corfirm and clear all Alliant and Credit Committee conditions

o Perform collateral document and rate verification for accuracy

o Alliant Membership Verification

· Perform all funding to third parties and ensure the funding meets Alliant QA requirements:

o Review and validate wire funding sheets for retail and correspondent (wholesale), fundings

o Prepare wire authorization and all supporting documents for EFT

o Obtain all necessary approvals before funding

· Perform all post-funding requirements to ensure Alliant’s is valid and protected and to ensure a smooth servicing experience for the member:

o Transfer loans in MERS

o HMDA tracking

o Transfer Flood, HOI, RE Tax Tracking, and LPMI to ACU

o Support ACU Secondary Market Analyst for Pipeline Management

· Communicate and act as a liaison with Correspondent lender and retail third party processor for all funding requests including follow up to obtain all electronic and hard copy collateral documentation. Support Correspondent Account Executive for loan scenarios and account management

Warehouse Funding :

· Perform all Warehouse pre-funding, funding and post-funding requirements for participations with other Warehouse lenders including the following:

o Validate advance requests from client via WLS or other system

o Verify all criteria are accurate and complete prior to funding

o Prepare wire authorization and all supporting documents for EFT

o Obtain all necessary approvals before funding

o End of Day processing & reconciling with accounting

· Assist, as needed, with the Alliant Warehouse verification and funding process including the above plus:

o Verify correct imaged documentation is attached to file

o Scheduled processing of advance requests and initiating wire requests

o Generate End of Day reports

o Transfer funds to/from client’s operating accounts

o Receive, review and process physical collateral and update system

o Create and send collateral package

Customer Service:

· Interacts daily with title and mortgage vendors, and other financial institutions.

· Responds to inquiries/questions presented by members via the phone and email.

· Provides timely response to other department’s requests.

Provide friendly, efficient, memorable service

High school graduate (college preferred) and minimum three to five years experience in mortgage funding, servicing, processing and customer service; or an equivalent combination training and experience. Working knowledge of Microsoft Word and Excel.


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