Production Specialist I
Pathways - Schaumburg, IL

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide support to Catamaran clients and associates.
Coordinate the scheduling and delivery of all client deliverables within SLA times.
Ensure successful delivery of client deliverables thru Sterling Integrator Software Provide support to Catamaran clients and associates.
Research, resolve and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards.
Complete, maintain, and process pertinent problem tracking entries, and records.
Communicate to internal and external customers as required for new job requests, changes to jobs, and any reported issues with jobs.

Coordinate the scheduling and delivery of all client deliverables.
Ensure the job scheduler is monitored on a daily basis to verify that all jobs run as scheduled and have completed successfully.
Ensure robot console is monitored on a daily basis to identify any scheduled jobs that may have terminated
Assist in RxCLAIM, RxTRACK and AIX job updates due to MOD and patch installs.
Ensure all job setups are put through quality assurance procedures in order to ensure accuracy.
Ensure all payment deliverables are put through quality assurance processes to ensure accuracy.

Ensure successful delivery of client deliverables thru Sterling Integrator Software.
Participate in the setup and continued maintenance of the MFT process.
Participate in the verification of delivery/processing of high profile files.
Configuration of the SI database to ensure delivery of reports/files.
Monitoring of processes within SI.
Additional requirements:
This position requires that the individual must be able to work flexible hours if required and be on-site or available via cell phone during all scheduled on call times.
Attend training sessions offered within the group and assist in training workshops.
Recommend improvements to help the team work more efficiently.
Document and update procedures as required.
Other duties as assigned.

Knowledge, Skills and Abilities:

Ability to effectively multi-task and address day-to-day issues in conjunction with larger long-term projects
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures
Ability to effectively present information and respond to questions from groups of associates, managers, and clients
Ability to work independently as well as on a team
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Possess excellent communication and organizational skills
Attention to detail
Must be creative and resourceful, self-starter, highly motivated, critical thinker
Must be willing to learn and take direction in new areas

Education and Experience:

Bachelor's degree from four-year College or university or equivalent combination of education and experience.
Personal computer knowledge is essential
IBM Midrange Systems experience a plus
.Robot Scheduler experience a plus
AIX, LINUX and UNIX experience a plus
Shell scripting a plus
SQL experience a plus
1 to 2 years' experience in a role working with strict deadlines a plus
Familiarity with HIPPA guidelines preferred

Qualifications: - 2 years ago - save job
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