Production Support Engineer
HeartFlow - Redwood City, CA

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He or she will interact closely with the software and system engineers to troubleshoot and improve our products.

Job Responsibilities :
Deployment, monitoring, maintenance and support of HeartFlow web-based products including hardware and software components

Comply with and improve HeartFlow standard operation procedures and work instructions

Troubleshoot and resolve product non-conformance issues in collaboration with production and engineering personal

Design and implement process automation

On call to answer urgent customer or production needs

Skills Needed :
Ability to understand and configure infrastructure technologies, hardware and software, including servers, routers, switches, firewalls, and load balancers

Knowledge of Linux operating systems including installation, configuration, OS hardening, package management, etc…

Python and shell programming

Communication skills to plan and report status of efforts to end users and management

Assets :
Knowledge of virtualization technologies

SQL scripting

Prior experience working in the health care industry or a regulated environment

Educational Requirements & Work Experience :
B.Eng or B.S. in Computer Science

2+ years of experience as a support engineer for a web-based product(s) including hardware and software components

About HeartFlow
HeartFlow is an exciting new revolutionary, VC-backed, medical device software start-up in Redwood City that has received international recognition for reaching exceptional strides in healthcare innovation. We are dedicated to changing cardiovascular healthcare through improvement in the accuracy of non-invasive diagnostic imaging. HeartFlow operates a service business that processes Computed Tomographic (CT) imaging to generate 3D models of patients’ coronary arteries for physicians’ use.

HeartFlow, Inc. is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

HeartFlow - 14 months ago - save job - copy to clipboard