Provide both technical and workflow assistance to Production staff. Answer questions and resolve problems in person, via telephone, written emails, and in some cases one-on-one training. Create level 1 replica digital editions for assigned titles. This position will require extensive knowledge of print and digital production software and workflows, excellent communication skills, critical thinking and problem solving skills, and the ability to work well with others.
•Production support on both technical and workflow problems.
•Diagnose and resolve processing issues, communicate solutions clearly and precisely.
•Assist production in times of peak workload.
•Assist with the coordination of the post-production schedule of file transfers and content ingestion into our Digital Asset Management system.
•Create level 1 replica digital editions for assigned titles.
•Stay current with all system workflow software and application software.
•Proofing system maintenance and quality monitoring.
•Various other duties as required to maintain the operational efficiency of the department.
*2-3 years prepress and/or production experience.
•Extensive knowledge of print and digital production workflows including Adobe Creative Suite.
•Excellent communication skills both verbal and written.
Strong customer service skills required.
•Good trouble shooting skills and decision making abilities especially under a tight deadline.
Bonnier Corporation - 15 months ago
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