Production Support
PruTech Solutions - Charlotte, NC

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Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: He/she must have proven experience and desire to independently research, analyze and propose solutions to production issues. The ideal candidate will be self-motivated, able to work both independently and collaboratively across technical and business organizations. Position may require after-hour support on a rotation basis. Position will work closely with our internal business partners and other technology teams define, document and implement processes and procedures for supporting client / server technologies. Recommend changes to assure SLAs can be supported; Analyze performance trends and recommend process improvements, Assure quality, security and compliance requirements are met for supported areas. Work with developers and application owners to implement the change & document the process. Works under general supervision; typically reports to a project leader or managerEnsures all nightly production batch trails are completed on time based on SLA commitments. The job requires some off hours support when issues need to be resolved off peak hours. This position will be located on the trading floor, working directly with traders and other business users. Knowledge of Investment Banking products is a plus. Good Communication skills are essential.

Required Skills
3 + years of experience in supporting a 24x7 production environment 3+ years experience with UNIX Perform production support on weekends as part of an on call team.

Desired Skills
Degree in Computer Science, Information Systems or equivalent experienceStrong analytical skills with both detail and big-picture processing Self-motivated, well organized with strong innovation and facilitation skillsProven oral and written communication skills; excellent business presentation skills Demonstrated success at building team relationships and partnerships across organizational lines