Professional Service Engineer
Altura Communication Solutions - Fairfax, VA

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Altura Communications Solutions ,is a leader in sales and service of a variety of telecommunications products, including voice switching systems, voice messaging systems, contact centers, voice conferencing systems, network and system management tools, and broadband data communications products. As an Avaya National Business Partner, Altura is authorized to sell the complete line of Avaya products, as well as other high quality telecommunication products. Altura is poised for growth due to the combination of our best-in-industry service and Avaya’s best-in-industry products. Excellent customer satisfaction is our top priority.

Responsible for designing and implementing advanced Avaya integrated networks, and provide technical assistance and installation support to Altura technicians and customers who are installing, diagnosing, troubleshooting, repairing and debugging complex telecommunication systems, IP based telephony solutions, computer systems and/or complex software. Provides onsite and remote installation support for Avaya solutions. Responds to situations where standard procedures and advanced technical expertise have failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Conducts lab test to duplicate problems and provide detailed information to Engineering as needed. Assist Network Support Engineers as required. Position may require frequent or short notice travel throughout the U.S.

Includes the following. Other duties may be assigned.
Provide the highest level of skills in designing and implementing advanced voice and SIP enabled communication networks, specifically related to Avaya products.

Provide identification and resolution of complex product/service problems both by phone, remote connectivity, and on-site.

Requires the highest level of knowledge on Avaya Communication Manager, System/Session Manager, products and services.

Conducts extremely complex system emulation/simulation activities to identify problems. Conducts lab test as required.

Coordinate with Engineering on potential product defects and system modifications/changes.

Maintain detailed documentation of problem resolution activities.

Provide training and knowledge sharing with fellow Professional Services and TAC engineers.
To perform this job successfully, an individual must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equivalent of a Bachelor's degree or 12+ years-related experience.

12 year’s minimum experience in providing high level technical implementation and support of PBX, IP PBX, TCP/IP, PC LAN networks, and other application processor equipment.
Altura offers a competitive compensation and excellent benefits package that include medical, dental, vision, life insurance, STD, LTD and 401K.

EOE M/F/V/D. No Relocation Available. Local candidates will be given preference