Professional Services Business Analyst
LiveOps 172 reviews - Tempe, AZ

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As a Professional Services Business Analyst with LiveOps you'll play a vital role in supporting client operations, gain exposure to a variety of functional areas, and develop technical solutions for business problems. The ambitious professional with a desire to make a difference at a profitable and growing company will find a great fit here at LiveOps. As a Professional Services Business Analyst, you'll be part of a dedicated team within the Client Services team, working on a specific book of key clients. You will have a key role on the team and will own all stages of program implementation and execution. This is not a management position.

You will:
Translate client business needs into clear technical requirements

Fully own the execution of multiple client programs, including debugging and quality control

Collaborate with cross-functional implementation team to meet and exceed project deadlines and continuously improve LiveOps service delivery

Provide clients and partners with reporting and technical configuration support, troubleshoot issues, and develop creative solutions

Define and scope customer requirements and translate them into schedules

Take initiative to learn, clarify information, close communication gaps, resolve issues, mitigate risks, and keep details running smoothly

For success in this role, you'll demonstrate:
1-3 years of professional experience with project management or technical implementation of solutions is preferred

Strong written and verbal communication skills

Ability to multi-task and manage multiple projects and priorities

Ability to work on own and use available resources

Organizational skills, extreme attention to detail, and strong sense of urgency.

Proficiency in Excel is required

Experience with a work-flow management system is a plus

Comfort working in a fast-paced, ever changing environment

About LiveOps

LiveOps is a industry leader focused on providing the full platform cloud software and applications in the cloud (software) with the ability to maximize every sales, support and social customer interaction to ultimately drive brand loyalty. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.

About this company
172 reviews
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