Professional Services Consultant, Junior
The Active Network, Inc - Irving, TX

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Active Network (NYSE: ACTV), is the leading provider of organization-based cloud computing applications. Active Network | Faith provides technology to organizations throughout the world that run activities or manage facilities. From online registration to transaction processing to marketing services, Active Network | Faith drives an increase in attendance and revenue for our clients. Our comprehensive event, participant, and resource management solutions are designed to help organizations simplify business operations and reduce costs. We make it easier to get things done and because of that, our clients are more profitable and more focused on their efforts within the local community.

About Us:
Churches need to reach people. Our software helps. Every day we enable churches with their mission by supporting our product. Do you feel called to utilize your technical skills and your passion to support the local church? If you do, and you have the right skills, passion and drive, you may enjoy being part of our Professional Services Consulting team. Our dress is casual and relaxed – but our environment is full of self-driven, over-achievers with strong track records of success in both the corporate and personal spheres. In short, we work hard and we play hard – in a very team oriented environment!

Required Skills

oProvide both standard and complex (as needed) project implementation to church partners:

oProvide leadership and Fellowship One expertise to project and church partner

oProject Manager for project implementations

oCommunicate implementation timeline and other project requirements/deliverables

oFacilitate strategic meetings with church partners

oSetup required databases

oCreate Data Conversion Plans

oMonitor eUniversity Training Progress

oConduct Ministry Consultations and Coaching

oMonitor project progress, risks, and issues, and alert leadership as needed

  • Manage time within budgeted project hours while meeting expected utilization targets
  • Track project implementation progress in Basecamp
  • Generate follow-on sales resulting in further consulting or implementation upgrades Work Orders
  • Ensure church partners develop skills to independently use Fellowship One successfully
  • Achieve a high level of Customer Satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development
  • Provide remote and onsite consulting to church partners
  • Coordinate interdepartmental communication to promote a seamless, exemplary customer experience
  • Document best practice solutions for Implementation Services staff and church partners
  • Attend and contribute to weekly team meetings and monthly departmental meetings
Required Experience

  • Ability to quickly establish credibility both internally and externally
  • Exemplary verbal & written communications skills
  • Demonstrate creative and flexible problem solving, organizational, and time management skills to meet the needs of others
  • Demonstrate ability to organize and manage numerous details accurately with excellence
  • Ability to work independently and make decisions with limited direct supervision
  • Willing to travel (up to 75%)
  • Demonstrate Microsoft Office Outlook, Excel, and Word competence
  • Flexibility to quickly adjust to changes in priorities
Education:
  • University degree or equivalent experience
  • Continuing education on Fellowship One, Software as a Service and Church Industry Trends to remain as a value add in the position
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