Responsibilities of the role:|
As part of our growing Professional Services Division, you will be responsible for implementing Symantec NetBackup Consultative engagements.
Direct involvement in planning and implementation of new Enterprise level NetBackup Managed Service solutions
Involvement in design, build and test of complex NetBackup Solutions
Attend site to perform and report on NetBackup Solutions health check
Develop and create Operational support and client engagement report and documentation
Attend site to perform consultative engagements
Keep abreast of new releases and features
Liaise with the teams on operational matters (implementation & Service and the support of sales engagements where required
Develop additional technical collateral and documentation
You will ideally have the following:
5 years NetBackup Support or Consultancy
Deep product knowledge & experience within the data management & continuity services
Project Management/architect experience
Exceptional customer service
Excellent written and verbal communication skills
Customer facing is a large part of this role and will require business acumen
A relevant Degree
Excellent trouble-shooting skills
Highly self-motivated and directed
Data Continuity Group (DCG) is an innovative, independent, provider of data and storage management solutions. Venture capital backed and highly accredited by major vendors such as Symantec, EMC, NetApp, Quantum and DELL, DCG's proven solutions overcome the problems associated with backing up and recovering data in complex and high performance service delivery environments.
DCG provides its ISO 9001, 20000 and 27001 certified services to both private and public organisations; from large complex international multi-site environments to data rich niche businesses with remote locations.
With a proven track record and ten years industry experience, DCG has customers across FYSE 100 businesses and across all industry sectors. With an impressive 33% growth for 2011 in Managed Services, DCG is recognised for dedication to excellence.
Our employees are handpicked for their industry knowledge, technical excellence, innovative thinking and commitment to customer service.
In return we offer a highly competitive salary, discretionary bonus, health insurance, contributory pension, a contemporary well equipped office, 25 days holiday per annum, free car parking, quarterly company funded event and a motivation team environment.
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