Electric Cloud is looking for an experienced Professional Services and Support Engineer to join our team in the San Francisco Bay Area. The ideal candidate will have already worked 3 to 5 years as an IT administrator, software developer, or a software consultant. Specifically, this position requires experience working directly with our Enterprise clients in deploying Cloud and Continuous Delivery solutions that improve the efficiency and effectiveness of Enterprise IT processes, tasks, and infrastructure.
Consulting with customers to analyze and prioritize requirements
Design and position our technologies and capabilities to address those prioritized requirements
Collaborate with customers to develop project plans that include milestones
Lead a very effective and efficient implementation of Electric Cloud technologies
Perform implementation and integration technical tasks
Develop and present technical reports on technologies and capabilities, advantages, and effectiveness based on implementation
Coordinate work across large teams and organizations to deliver working, scalable solutions on tight schedules leveraging Agile methodologies
Customize Electric Cloud best practices on deployment to customer’s environment
Become our customer’s trusted advisor
Lead troubleshooting efforts in customer environment
Take lead/monitor Customer Support cases
Minimum of 3 to 5 years experience as an IT administrator, software release management, software developer, or consultant involving Software Development Lifecycle Tools and Technologies (Commercial and Open Source)
Solid understanding of product / service development lifecycle (design, build, test, release / deploy)
If you have worked or are working as build release engineer to produce embedded software releases, this may set you above the rest.
The ideal candidate has either worked with build environments and tools in the past or has an interest in doing so.
Substantial automation experience with scripting languages (eg., Perl, Tcl/Tk, Bash).
Good working knowledge in software development languages and tools (eg. C/C++, Java, C#, GNU Make, Visual Studio, Eclipse)
Solid working knowledge – diagnosing, troubleshooting – of Linux and Windows systems.
Outstanding problem-solving skills
Excellent written, verbal, and presentation skills
Must be willing and able to travel approximately 50% of the time (or more)
BS degree in Computer Engineering, Computer Science, Electrical Engineering, or equivalent experience
Electric Cloud is the leading provider of solutions that automate, accelerate and analyze software build-test-deploy processes to optimize...