Professional Services Field Consultant
EVault, A Seagate Company - Salt Lake City, UT

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EVault, A Seagate Company, is a fast-growing industry leader in network-based data backup and recovery solutions. We’ve been providing data protection and professional-grade storage solutions to small and mid-size businesses since 1997. Our technology platform is stable, secure, and optimized for WAN data transfer, and our recovery capabilities are ultra-reliable. We back it all with a rock-solid data center infrastructure and the industry's highest quality customer service, while encouraging innovation and creativity by providing a casual and friendly work environment.

EVault is led by a team of storage industry veterans with a compelling vision and a proven track record. We also benefit from the backing and expertise of our parent company, Seagate—the largest storage company in the world.

We are looking for a responsible, technology savvy and trustworthy individual to join EVault's Professional Services team as a Field Consultant. You will perform a variety of professional consulting duties, including Data Continuity consulting, Disaster Recovery testing, Operational Assessments, EVault implementations and migrations, project management, documentation, execution of EVault’s value-add consulting service offerings. You must be a self-starter with excellent written, verbal and organizational skills and the ability to work under deadlines. Additionally, you must be familiar with working in a technical sales and support team environment. Project management, technical analysis, customer support, troubleshooting skills, and previous work experience in a technology role is a must.

Job Responsibilities:
Provide Data Continuity consulting

Install and implement EVault Data Protection solutions onsite or remotely

Project Management

Resolve technical and customer problems

Supervise and provide guidance to partner installs

Work with Sales and Support teams on customer and partner issues

Become knowledgeable with EVault’s products and service offerings

Provide technical solutions and/or deployment options quickly

Compose SOW, project plans and customer product configurations

Requirements:
The position will require a customer focused, analytical minded person, with excellent verbal and written communication skills. Attention to detail and the ability to manage multiple projects simultaneously is an absolute must.

This position is 20% Project Management, 55% Analysis, 35%Technical - drawing on technical and/or product knowledge in configuration of EVault Products

Experience in business systems continuity or data continuity consulting.

Must be able to "think on their feet"

Must demonstrate a strong ability and initiative to learn...past track record important

Excellent Troubleshooting and problem analysis skills – can find creative solutions and workarounds to meet customer expectations

B.S. degree in a technical discipline or equivalent

4-7 Years professional experience

The candidate must have previous experience supporting and/or implementing enterprise software solutions for large companies

Must have excellent communication skills both verbal and written

Data protection and disaster recovery experience – is a plus

Basic network administration experience across all Microsoft Windows platforms

Familiarity with MS Windows 2003/2008 Servers, MS Exchange, and MS SQL

iSeries, Linux/UNIX, MS SharePoint, Novell Netware, Oracle and VMWare ESX a plus

Ability to multi-task and work under dynamic conditions and constraints with minimal supervision i.e. strong analytical, prioritization, time management, and follow-up skills

This position may require up to 20% travel

EVault, A Seagate Company, is an Equal Opportunity Employer committed to a diverse workforce.^

EVault, A Seagate Company - 22 months ago - save job - block
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