EVault, A Seagate Company, is a fast-growing industry leader in network-based data backup and recovery solutions. We’ve been providing data protection and professional-grade storage solutions to small and mid-size businesses since 1997. Our technology platform is stable, secure, and optimized for WAN data transfer, and our recovery capabilities are ultra-reliable. We back it all with a rock-solid data center infrastructure and the industry's highest quality customer service, while encouraging innovation and creativity by providing a casual and friendly work environment.
EVault is led by a team of storage industry veterans with a compelling vision and a proven track record. We also benefit from the backing and expertise of our parent company, Seagate—the largest storage company in the world.
We are looking for a responsible, technology savvy and trustworthy individual to join EVault's Professional Services team as a Field Consultant. You will perform a variety of professional consulting duties, including Data Continuity consulting, Disaster Recovery testing, Operational Assessments, EVault implementations and migrations, project management, documentation, execution of EVault’s value-add consulting service offerings. You must be a self-starter with excellent written, verbal and organizational skills and the ability to work under deadlines. Additionally, you must be familiar with working in a technical sales and support team environment. Project management, technical analysis, customer support, troubleshooting skills, and previous work experience in a technology role is a must.
Provide Data Continuity consulting
Install and implement EVault Data Protection solutions onsite or remotely
Resolve technical and customer problems
Supervise and provide guidance to partner installs
Work with Sales and Support teams on customer and partner issues
Become knowledgeable with EVault’s products and service offerings
Provide technical solutions and/or deployment options quickly
Compose SOW, project plans and customer product configurations
The position will require a customer focused, analytical minded person, with excellent verbal and written communication skills. Attention to detail and the ability to manage multiple projects simultaneously is an absolute must.
This position is 20% Project Management, 55% Analysis, 35%Technical - drawing on technical and/or product knowledge in configuration of EVault Products
Experience in business systems continuity or data continuity consulting.
Must be able to "think on their feet"
Must demonstrate a strong ability and initiative to learn...past track record important
Excellent Troubleshooting and problem analysis skills – can find creative solutions and workarounds to meet customer expectations
B.S. degree in a technical discipline or equivalent
4-7 Years professional experience
The candidate must have previous experience supporting and/or implementing enterprise software solutions for large companies
Must have excellent communication skills both verbal and written
Data protection and disaster recovery experience – is a plus
Basic network administration experience across all Microsoft Windows platforms
Familiarity with MS Windows 2003/2008 Servers, MS Exchange, and MS SQL
iSeries, Linux/UNIX, MS SharePoint, Novell Netware, Oracle and VMWare ESX a plus
Ability to multi-task and work under dynamic conditions and constraints with minimal supervision i.e. strong analytical, prioritization, time management, and follow-up skills
This position may require up to 20% travel
EVault, A Seagate Company, is an Equal Opportunity Employer committed to a diverse workforce.^
EVault, A Seagate Company - 22 months ago