Processes bone density test results and physician test interpretation into report form, distributes same to the referring physicians. Maintains hard copy medical record of reports. Maintains patient reminder/recall system. Schedules and facilitates osteoporosis patient education program-Bone Connections, scheduling patients, space, equipment and professional presenters. Answers telephone, screens calls, takes messages and provides information according to established policies. Types correspondence, memos, reports, minutes, etc. Proof typed materials, makes corrections and recommends changes. Copies as necessary.
Performs ultrasound heel bone density testing as needed. Provides charts and other necessary materials to the densitometrist located in the OCC as needed for patients added to the schedule.
Greets and checks in patients for outpatient procedures and enters orders as needed in the OCC setting. Receives and schedules patients for the Osteoporosis physical therapist.
Handles incoming and outgoing mail; opens, sorts, and prioritized. Answers routine inquiries and drafts correspondence. Performs expediting, problem solving, and service support to patients and professional contracts. Maintains appointment books for meetings, patients, travel, etc. Arranges meetings.
Maintains patient files. Assists in setting up office systems. Orders office and clinical supplies as requested. Assists in care and maintenance of department equipment. Maintains established medical center/department/unit policies, procedures, objectives, quality assurance, safety.
Maintains adequate supplies of patient education materials. Maintains and assists with the development of adequate supplies of marketing materials including pamphlets, newsletters and brochures. Performs other duties as directed by supervisor.
Maintains patient log, tracks referrals, updates physicians on coding changes and Osteoporosis Center information. Prepares monthly and annual data for Medical Director and Osteoporosis Manager.
Assists with Osteoporosis Center seminars and special functions. In addition, assists with the public relations and marketing efforts of the Center .
QUALIFICATIONS (Required or Preferred)
The following qualifications are the minimum requirements necessary to adequately perform this job. However, an equivalent combination of experience, education and training which provides the necessary knowledge skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.
Education: Must have a high school degree and preferable one year of college or business school.
Experience: Must have previous secretarial experience with good command of English, word processing capabilities, filing skills, letter composition, type a minimum of 35 words a minute, telephone skills, excellent customer service skills, organizational abilities, flexibility, and attention to detail.
Must be able to learn new material and work independently.
Certifications: Must have a valid driver's license.
Works in an adequately lighted and ventilated area. Occasionally may have to lift and/or assist in the moving of supplies and equipment. Most work performed inside except as noted below. Routinely needs to walk to other areas of the medical center to deliver reports, copy materials, arrange classrooms, or escort patients. May need to assist patients in and out of wheelchairs and on and off bone density table. May be exposed to various diseases.
Occasionally will need to work at various sites away from the medical center at health fairs, community support groups, and errands to arrange for brochures and other education/marketing materials.
This position reports to the Osteoporosis Center Manager.
Interacts extensively with Osteoporosis Center Bone Connections Staff, physical therapists, referring physicians, nursing department, marketing department, patients and family members.
Haywood Regional Medical Center - 16 months ago