Program Assistant
The New York Public Library - Manhattan, NY

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Overview:

The mission of the New York Public Library is to inspire life long learning, advance knowledge, and strengthen our communities. To deliver on this promise, we provide free access to physical and electronic resources in neighborhoods throughout the Bronx, Manhattan, and Staten Island, as well as an array of exhibitions and cultural and educational programming for children, young adults and adults.

The Library’s 90+ locations include four research centers – focusing on the humanities and social sciences; the performing arts; Black history and culture; and business and industry – and a network of neighborhood libraries. Collectively, the NYPL is the largest information purveyor in the City, serving over 18 million patrons annually.

The Library’s Out-of-School Time Programming

The NYPL is building a large-scale OST presence throughout its three boroughs, where we serve tens of thousands of children and youth every day. As one aspect of this, we are creating an after-school program that will provide academic and comprehensive services to small cohorts of students who share a common passion. These students will stay together from the eighth through twelfth grades and will receive programmatic support to pursue that interest throughout high school and into college. In addition, the program will focus on placing the students in high-performing high schools and in aiding students in the college prep process.

Responsibilities:

Reporting to the Program Director, the Program Assistant:
  • Provides marketing and outreach to schools/neighborhoods to promote program

  • Recruits, engages and sustains youth involvement

  • Reviews and maintains application files

  • Selects student participants

  • Responds to student questions and concerns via email, phone, and in person throughout the application process as well as the duration of the program

  • Implements and manages daily program operations at participating library sites

  • Implements the daily structure and support of daily programs

  • Researches, plans, and executes program activities and events including the organization of field trips and monthly lecture series

  • Creates program newsletter and social media presence

  • Collects, tracks, and maintains program data throughout the application process, duration of the program, and program evaluation process.

  • Contributes to the mid-program and annual reports

  • Communicates regarding branch closures, operating hours and other pertinent information specific to the program

  • Provides clerical support by answering office phone calls, responding to student questions, scheduling AV needs and making room reservations

  • Maintains busy calendars and schedules meetings

  • Assists in monitoring department budgets and expenses

  • Executes and follows-up on special projects, as needed

  • Performs related duties as required.

Key Competencies:

Customer Service

Communication

Organization

Independent

Qualifications:
  • Bachelor’s Degree

  • Successfully demonstrated interpersonal and communication skills

  • Demonstrated ability to meet deadlines and handle multiple concurrent assignments in a high pressure environment with a high degree of accuracy

  • Excellent organizational skills

  • Interest and experience interacting with children, families, educators, and management in an effective manner.

  • Commitment to diversity and inclusion

  • Excellent phone manner and management.

  • Ability to work independently and with minimal guidance.

  • Demonstrated experience with problem solving and exercising good judgement

  • Demonstrated computer skills, specifically Microsoft Office suite and Google applications

  • Proficient in Spanish

Work Environment:

Office

Branches

Physical Duties:

traveling between sites

The New York Public Library - 21 months ago - save job
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