Program Center Manager (Phonathon, Telefund)
RuffaloCODY, Llc. - Grand Forks, ND
Delivering proven results since 1991, RuffaloCODY is one of Americas fastest growing private companies with more than 3,500 employees in over 100 locations. The Program Center Manager position is responsible for managing the operations of a RuffaloCODY partner insitution's calling center. RuffaloCODY partners with numerous colleges and universities to manage the phonathon fundraising efforts of an insitutions annual fund campaign.

DUTIES & RESPONSIBILITIES
  • Maintain positive relationships with clients, subordinates and senior management
  • Meet fundraising goals and expectations of partner institution and clients
  • Management of calling center staff
  • Creating strategies, tracking progress and statistical trending
  • Coordinating program specific support team efforts
  • Recruiting/Interviewing/Training part time staff members
  • Staff motivation and retention
  • Data analysis
  • Project reporting
  • Responsible for site specific human resources
  • Financial Reporting/Analysis

Knowledge, Skills and Abilities:
  • Program Center Managers must be self-motivated, business minded, leadership oriented and have an ability to achieve personal and professional goals.
  • Clear communication skills (both oral and written) are a necessity.
  • An ability to analyze statistics and offer insight into statistical trending of program/project
  • Strong knowledge of MS Office products and a demonstrated ability to learn new software quickly
  • Ability to take ownership of a program, utilizing innovation and creativity to advance and improve productivity is essential
  • Previous management and/or leadership experience necessary
  • Occasional hardware/office machine troubleshooting

Expectations:
  • Manage the overall operations of a RuffaloCODY Calling Center
  • Meet and exceed the Clients fundraising expectations
  • Build/maintain positive relations with clients, support staff and managerial peers
  • Manage a large staff of collegiate aged students and demonstrate managerial integrity

Education/Training Requirements:
  • Bachelor's degree or greater
  • Leadership / management experience in a fundraising environment (Calling Center and/or Annual Fund experience)

Preferred:
  • Knowledge of RuffaloCODY's CAMPUSCALL software preferred

CareerBuilder - 14 months ago - save job - block