Program Center Manager
RuffaloCODY - Campus, IL

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Program Center Managers are responsible for managing a Calling Center at a RuffaloCODY partner institution.

The Program Center Manager opportunity is RuffaloCODY's most popular management opportunity. A competitive compensation and benefits package make this position highly sought after for an early career option. Partner institutions are in various locations across North America, with both relocation and traveling opportunities available. Program Center Managers traditionally maintain a Sunday thru Thursday schedule of afternoon and evening hours (12:30 pm – 9:30 pm in most areas).


· Maintain positive relationships with clients, subordinates and senior management

· Meeting fundraising goals and expectations of partner institution and Clients

· Management of Calling Center staff

· Creating strategies & tracking progress and statistical trending

· Coordinating program specific support team efforts

· Recruiting/Interviewing/Training part time staff members

· Staff motivation & retention

· Data analysis

· Project reporting

· Responsible for site specific Human Resources

· Financial Reporting/Analysis

Knowledge, Skills and Abilities:

· Program Center Managers must be self-motivated, business minded, leadership oriented and have an ability to achieve personal and professional goals.

· Clear communication skills (both oral and written) are a necessity.

· An ability to analyze statistics and offer insight into statistical trending of program/project

· Strong knowledge of MS Office products and a demonstrated ability to learn new software quickly

· Ability to take ownership of a program, utilizing innovation and creativity to advance and improve productivity is essential

· Previous management and/or leadership experience necessary

· Occasional hardware/office machine troubleshooting


· Manage the overall operations of a RuffaloCODY Calling Center

· Meet and exceed the Client’s fundraising expectations

· Build/maintain positive relations with clients, support staff and managerial peers

· Manage a large staff of collegiate aged students and demonstrate managerial integrity

Education/Training Requirements:

· Bachelor's degree or greater

· Leadership / management e xperience in a fundraising environment (Calling Center and/or Annual Fund experience)


· Knowledge of RuffaloCODY's CAMPUSCALL software preferred


· Full time, salaried position

· Health and dental benefits

· 401(k) with company match

· Tuition assistance for continuing education

· Relocation stipend

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