Program Center Manager
RuffaloCODY - Campus, IL

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Program Center Managers are responsible for managing a Calling Center at a RuffaloCODY partner institution.

Partner institutions are in various locations across North America, with both relocation and traveling opportunities available. Program Center Managers traditionally maintain a Sunday thru Thursday schedule of afternoon and evening hours (12:30 pm – 9:30 pm in most areas).

DUTIES & RESPONSIBILITIES

· Maintain positive relationships with clients, subordinates and senior management

· Meeting fundraising goals and expectations of partner institution and Clients

· Management of Calling Center staff

· Creating strategies & tracking progress and statistical trending

· Coordinating program specific support team efforts

· Recruiting/Interviewing/Training part time staff members

· Staff motivation & retention

· Data analysis

· Project reporting

· Responsible for site specific Human Resources

· Financial Reporting/Analysis

Knowledge, Skills and Abilities:

· Program Center Managers must be self-motivated, business minded, leadership oriented and have an ability to achieve personal and professional goals.

· Clear communication skills (both oral and written) are a necessity.

· An ability to analyze statistics and offer insight into statistical trending of program/project

· Strong knowledge of MS Office products and a demonstrated ability to learn new software quickly

· Ability to take ownership of a program, utilizing innovation and creativity to advance and improve productivity is essential

· Previous management and/or leadership experience necessary

· Occasional hardware/office machine troubleshooting

Expectations:

· Manage the overall operations of a RuffaloCODY Calling Center

· Meet and exceed the Client’s fundraising expectations

· Build/maintain positive relations with clients, support staff and managerial peers

· Manage a large staff of collegiate aged students and demonstrate managerial integrity

Education/Training Requirements:

· Bachelor's degree or greater

· Leadership / management e xperience in a fundraising environment (Calling Center and/or Annual Fund experience)

Preferred:

· Knowledge of RuffaloCODY's CAMPUSCALL software preferred

Benefits:

· Full time, salaried position

· Health and dental benefits

· 401(k) with company match

· Tuition assistance for continuing education

· Relocation stipend

RuffaloCODY - 15 months ago - save job - - block
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