Program Coordinator
GE Healthcare - Texas

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Job Number

1608934

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Clinical Services Program Coordinator Americas provides key local customer interface and day-to-day work direction for assigned personnel at specific account (s) to ensure customer satisfaction and Service Excellence per contract and performs technical service work. This position will cover Dallas, TX area.

Essential Responsibilities

  • As directed, use knowledge of customer contract to ensure obligations are met. Prioritize service, assign personnel and follow
up on commitments. May assist Director of Service (DOS) and/or Senior Program Coordinator (SPC) with employee appraisals,

status changes, promotions and disciplinary actions. May share on-call or service call escalation responsibility.

  • Will function as Site Leader and is responsible for customer relationship at assigned site(s). Assure service quality via frequent
customer contact and formal quality reviews. Represent hospital in regulatory agency inspections and may sit on hospital safety

and equipment selection committee.

  • If assigned, track and analyze financial performance with DOS and SPC. May recommend equipment, parts and supplies.
Implement procedures to provide quality, cost effective service. Responsible for prompt and accurate filing of expense, time and

service reports, accounts payable and billing.

  • Resolve issues with biomedical equipment; planned maintenance (PM), safety or environmental inspections – adhere to GE
policies, hospital procedures with required documentation and communication.

  • May maintain approved parts inventory, manage vendor service delivery processes in compliance with GE policies; guarantee
team takes proper care of spares, tools and test equipment and ensures calibration.

  • Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
  • May provide instruction to hospital / Biomedical personnel on equipment operation, diagnostics, safe, effective use and repair.
  • Meet Health and Human Services, Environmental Health and Safety and/or other applicable regulatory requirements.
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality

Goals, and applicable laws and regulations as they apply to this job type/position

2. Complete all planned Quality & Compliance training within the defined deadlines

3. Identify and report any quality or compliance concerns and take immediate corrective action as required

4. Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders and other duties are

documented in an accurate and timely manner.

5. Complete 1 site safety inspection per month.

6. Ensure all test equipment is tracked and 100% calibrated on time.

Qualifications/Requirements

  • A.S. Degree in Business Administration, Management, or has related field or equivalent experience.
  • Five years as a Biomedical Technician and has one-year progressive team leadership experience effectively supervising and
coaching technical personnel, as well as, effectively resolving customer relations issues.

  • Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
  • Previous experience managing financial and administrative requirements of the position.
  • Willing to travel outside of assigned region.
  • Must have a valid driver's license
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Bachelor's Degree preferred.

  • Excellent analytical and communication skills with the ability to communicate technical and business issues to the customer in
an easy to understand manner.

  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Change agent and process oriented
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