JOB RESPONSIBILITIES:A. Staff Development and Supervision:
Review and approve all staff duties and client paperwork including but not limited to, program plans, monthly progress reports, closing summaries, and counseling forms.
Review and approve all supervised staff timesheets and payroll information, oversee staff schedule, and approve all staff leave including vacation and training.
Conduct, with the assistance of any supervisory staff, recruitment for all program positions.
Monitor staff performance in accordance with position job description and meet regularly with assigned staff to review job performance and client caseload management. Implement corrective action on above as appropriate.
Complete three month, six month and annual performance reviews for all assigned staff.
Conduct and facilitate staff orientation and training using in service and outside agency resources. Assure supervised staff receive a minimum of required hours of training annually.
Conduct staff meetings as required by policy.
Assign client caseloads and monitor client program performance.
Prioritize staff work efforts and assign or delegates additional duties as required.
Resolve staff personnel issues and enforce progressive discipline of staff as needed.
B. Policy and Program Monitoring:
Formulate program goals and objectives and establish program priorities.
Develop Agency policy and procedure and participate in annual revisions.
Monitor program and staff compliance with all agency policy and procedure. Ensure compliance with other relevant criteria including referring agency requirements and applicable standards.
Conduct audits of client files for accuracy and organization as required by applicable policy.
Develop programs and services in accordance with agency objectives, priorities, available resources, and client needs.
Perform policy and program audits as required.
Evaluate program effectiveness and cost efficiency.
Review weekly sanitation and safety inspection reports and address deficiencies.
Participate in on-call Agency duty officer as assigned.
Participate in the Agency Annual Planning process.
C. Financial Management:
Develop annual program budget and establish fiscal priorities.
Monitor on an ongoing basis program expense and revenue budget categories. Maintain monthly documentation on above and justify variations from budget averages targeted.
As assigned within residential facilities, manage client rents on weekly basis, document where targeted average is not attained, and implement corrective action.
Recommend staff salary increases based upon completed performance reviews and in accordance with agency resources.
Ensure a preventive maintenance approach to facility upkeep and promptly report maintenance problems to Facilities Manager
Ensure proper accountability over program resources including food, utilities, telephone, and house and office supplies.
D. Community and Outside Agency Relations:
Approve and coordinate client referrals and intakes from respective contracting agencies.
Identify, coordinate, and monitor existing and new outside agency resources for program and agency use.
Develop contacts with outside agencies and individuals which may foster agency and program growth.
Participate in community civic groups or advisory committees, Board of Directors' committee meetings, training sessions, and community presentations/speaking engagements as assigned by the Chief Executive Officer.
E. Client Supervision:
Perform the functions of Human Service Worker or Case Manager that relate to client supervision, treatment and custody as needed.
Directly investigate and handle all client appeals of a disciplinary or grievance nature.
Intervene and make final approval over client treatment issues.
Oversee referrals to collateral agencies.
Coordinate and participate in all client admissions, orientation, and removals.
F. Reports and Research:
Prepare internal and external program reports as required.
Supervise maintenance of all client related information and logs, including admission and discharge logs and all financial forms and logs.
G. Volunteer Program:
Participate in the interviewing, hiring and developing of program volunteers.
Train and supervise all volunteers involved with the residential program in accordance with staff development and supervision policies.
Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures.
Perform other work as assigned by the supervisor.
GENERAL FUNCTION: Provide management for all program services and operations. Principle areas of supervision include: personnel, policy and procedure, program development and fiscal management.
A Master's degree and three years experience, or a Bachelor's degree and five years experience in the social service or criminal justice field. Three years experience in management and supervision of staff. Education may be substituted with relevant experience on a one year for one year basis. GENERAL FUNCTION: Provide management for all program services and operations. Principle areas of supervision include: personnel, policy and procedure, program development and fiscal management.
Community Solutions, Inc. - 22 months ago