Program Director Prime
Amdocs - Atlanta, GA

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Make the Connection > Join Amdocs! Our customers are among the largest, most innovative communications companies in the world. As the market leader in customer experience systems innovation, we are always seeking top talent. Our passion for innovation, growth and providing an unmatched customer experience is sparked and sustained by hiring great people. With over 19,000 employees in more than 50 countries, we reward our employees with competitive compensation, excellent benefits, an attractive retirement plan and multiple avenues for professional and personal growth.

We look for people who are comfortable in a global, multi-cultural environment and regard change as positive aspect of their job. In addition to assessing the skills required for the specific role you have applied for, the interview process will also include opportunities for you to showcase your experience in areas such as: communications, business planning, collaboration, driving innovation, process management, client interaction and more. Grow your future with us! We are excited to talk with you about this opportunity and will contact you personally if you meet the requirements outlined for this role. Thank you and we look forward to reviewing your application.

Role Overview

The role of the Consulting Director/Program Director is to develop and manage client opportunities, ensuring that engagement work products and deliverables are of the highest quality to ensure client satisfaction. In this role, you will direct the technical, business, and personnel aspects of consulting engagements and lead sales efforts both with existing clients and prospective ones. Come and apply your strategic consulting expertise in Telecom - CRM/Call Center, Billing and/or OSS, your business development experience, business and technical knowledge to make Amdocs the number one systems integrator and to grow your own career! Specific responsibilities include:

Support Prime PreSales, T&M buildout, and Program Delivery for Prime Programs.

Program managers oversee scheduling, pricing, and technical performance of organizational programs.

They may aid with proposal development, contract negotiation and contract compliance.

Proposal preparation may include assisting with plans, specifications and financial terms of the contract.

They may assist with business development initiatives.

Program managers ensure master plans and schedules are followed, developing solutions to program challenges, and directing others for successful completion of project on time and on budget.
Program Director responsibilities include governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement. Program managers routinely provide supervision of a project or multiple projects to achieve a corporate vision. They typically work as the head of a program office leading a team, and perform liaison activities with upper management and stakeholders. Managers are responsible for governance, which involves working with the over-arching structure, processes and procedures to accomplish objectives, which include metrics of success and deliverables. Alignment entails top-down vision, goals and objectives from business strategy flowing through to successful completion of projects for program objectives. Assurance includes checks and balances for compliance with standards and vision alignment. Management involves regular reviews for accountability and successful management of project, stakeholders and suppliers. Integration of components for best fit of components for program success. Optimization of performance across program platforms to achieve the best functional and technical value. Cost tracking program component costs with overall program administration costs. Infrastructure, which may include office, version control and IT, entails resource allocation for successful completion of program objectives. Planning entails developing the plan to orchestrate projects, resources, timescales, monitoring and control. Improvement covers ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for program success.

Requirements

10+ years relevant work experience with a minimum of two years recent consulting expertise required

Background in the telecom arena

Strong project/program management skills, project size preferably $5M - $20M

Depth of experience in IT integration with emphasis in solution definition, design, development and delivery of one or more of the following solution areas: telecom billing, OSS, Call-Center, or CRM

Demonstrated expertise in the successful delivery of transformation, change management and business process re-engineering solutions

Strong Program and Project Management experience with oversight of multi-million dollar programs

Must be willing to travel 100% as required
Preferences

Big 5 consulting experience highly preferred

Knowledge of the wireless telecommunications industry

Sales experience within a services environment, telecom preferred Strong customer facing skills, ability to influence and motivate clients and employees

Amdocs - 17 months ago - save job - block
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About this company
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Amdocs helps bring telecom companies and their customers together. The company is a leading supplier of customer experience software and...