Program Director
Northeast Behavioral Health - Tewksbury, MA

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Tewksbury Treatment Center is an inpatient detoxification service with a capacity of 32 beds. As an acute treatment service facility, we treat and care for clients (men and women 18 and older) in need of medical detoxification from alcohol, opiates and benzodiazepines. Our treatment philosophy includes treating people with dignity and respect and the belief that people have the ability to grow when provided with support, education and direction on their path to recovery.

Under the direction and in collaboration with the VP of Addiction Services is responsible for the staffing structure, program design and implementation, fiscal, and facility management of the all bed based programs located at the Tewksbury Treatment Center. He/she manages total resources to assure that the service meets established licensing and quality standards, as well as customer service objectives.
Oversees the major administrative functions of the treatment facility including: administration of clinical and medical documentation and record keeping systems; development of operating policies and procedures; managing client flow and service utilization through defining client intake, treatment paths, and continuing care protocols; facility management including housekeeping and maintenance functions, as well as food service.
Assures that the agency's standards of care are met through: ongoing consultation with the Medical Director; application of Quality Assurance and Customer Service Programs, implementation of Utilization Review mechanisms.
Assures sound fiscal management of the programs in the facility through developing and monitoring all aspects of the Treatment Center budget, assuring maximum bed/service utilization and fee collection.
Works in collaboration with Finance to monitor conformance to policies and procedures relative to fee structure, fee collection, and prior approval for managed care and other insurance carriers. Assures seamless communication between direct medical and clinical functions and agency billing department. Manages all program managers and coordinators of medical, clinical, and support services. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsible for managing the program budget on a daily basis. In addition, works within approved budget; develops and implements cost saving measures. Oversees the development and maintenance of a record keeping system which conforms to all applicable monitoring and licensing entities including the establishment of protocols for accessing client records, design, timeliness and thoroughness of documentation, and storage and release of records in conformance with confidentiality regulations. Responsible for assuring that relevant facilities meet applicable health and safety standards.
Provides overall management of all Treatment Center staff (See Supervisory Responsibilities below.)
Develops marketing strategy and oversees its implementation. Represents the Treatment Center services within the agency’s service continuum, in the community and to external customers.

Master's degree in business, healthcare management or other relevant degree preferred; at least three years of experience managing in an inpatient facility required, preferably in a clinical, behavioral health or service oriented setting.

Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics. Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.

Computer literate in standard desktop applications such as Windows, Word, and Excel.

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