Program Director
Pacific Clinics - Whittier, CA

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Job Title(s): Program Director

Center Director

Classification/Grade: Exempt/Grade 28 or 29

UltiPro Job Code: PDII, PDIII

Site/Program: All Programs

Reports To: Associate Divisional Director/Divisional Director

Approved Date: January 11, 2012


The position of Program or Center Director manages activities of the program in accordance with the terms of Pacific Clinics contract with contracting parties and/or other funding sources and within the policies, goals, and objectives established by the Divisional Director, Board of Directors and Executive Management of Pacific Clinics. Participates as a representative of management in the development of current and long term policies and plans and represents Pacific Clinics in the community.

  • Guides and directs staff in the program to ensure delivery of clinical services in accordance with standards expected by the Clinics’ Board, Executive Management, and contracting agencies, and to ensure the achievement of task and performance objectives and budget requirements.
  • Oversees all administration and clinical functions of the program.
  • Ensures the necessary treatment services are provided, including assessment of all new referrals and 24-hour crisis back-up services on an as-needed basis.
Ensures the program provides an array of culturally diverse quality services to assist our clients in reaching their highest level of functioning and best quality of life through:
1. Best and evidenced-based practice as approved by the Pacific Clinics Training Institute or Executive Management.
2. Consumer and family centered approach to services.
3. Assessment, diagnosis and treatment or linkage to healthcare for co-occurring substance abuse disorders, housing and/or employment as services appropriate.
4. A variety of groups offered for individuals and families to provide support, education and insight as well as to maximize Agency resources.
  • Understands and effectively manages division budgets including program costs, staffing matrices and productivity targets.
  • Identifies budget and target variances and develops plans to address gaps.
  • Provides individual and group supervision of staff.
  • Supervises clinical interns as required.
  • Provides consultation services as needed in coordinated care / disposition meetings.
  • Ensures consumer and advisory member councils are convening regularly.
  • Reviews and audits, on a monthly basis, clinical documentation to assure quality and continuity of care. Follows-up with the Quality Insurance and Compliance Audit Reports that outlines required corrections.
  • Collaborates with the Clinical Training Institute to accept and place interns within the program.
  • Monitors and addresses staffing levels program performance including vacancies, vacations, Leaves of Absence to assure appropriate levels of staffing to meet program performance and cover clinical issues. Monitors staffing ratios to meet contract compliance.
  • Recruits, selects, hires, trains and provides performance appraisals, employee coaching and counseling and regularly evaluates all personnel resources as outlined in the Clinics policies and procedures.
Ensures that all programs proactively recruit and fill vacant positions in a timely manner with multidisciplinary and culturally diverse staff reflective of consumers and families in the community served.
  • Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division including informing HR of employee leaves, work-related injuries and employee incidents.
  • As needed and directed by the Associate Divisional or Divisional Director, seeks consultation from the Quality Insurance and Compliance, Human Resources, Compliance, Health Information Systems and/or other departments and follows advise received from these sources.
  • Identifies potential leaders within the program and submits an annual staff development plan.
  • Accurately and timely approves all employee timesheets and Human Resources related documentation.
  • Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
· Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
· Performs other duties as assigned.

Supervise employees and perform supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.

Responsibilities include interviewing and training employees, planning, assigning, directing and appraising performance.

Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.

Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· California Licensed or Licensed-Eligible Psychologist, Clinical Social Worker, Marriage and Family Therapist or Licensed Psychiatric Technician.
· A minimum of 4 years of professional experience in mental health service delivery and administration; or 6 years of experience in a human service field or equivalent experience.
· Minimum 4 years experience in areas as supervision, program development, management, evaluation and budgeting, staff recruitment and evaluation.
· Ability to effectively present information and respond to program questions from staff, clients, family members, other agencies and the general community.
· Ability to communicate effectively promoting favorable interaction with coworkers and others.
· Ability to understand and analyze Clinics' budgetary information.
· Possess and maintain a valid California driver’s license and insurable driving record according to the Clinics insurance policies.

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format.

The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.

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