Program Enrollment Manager
Salud Family Health Centers - Colorado

This job posting is no longer available on Salud Family Health Centers. Find similar jobs: Program Enrollment Manager jobs - Salud Family Health Centers jobs

Salud Family Health Centers offers a wide variety of programs and services to community members and patients including programs such as Medicaid, Child Health Plan +, Connect for Health Colorado, the Colorado Indigent Care Program (CICP) and Salud Clinic Rate through a streamlined enrollment visit. The Program Enrollment Manager assists the Vice President of Operations with training, supervision, coordination, team building, policy and procedure development, expansion project management, outreach/in-reach strategies and development and overall implementation of programs and services at Salud. Adheres to the spirit of the Salud mission statement while performing assigned duties and demonstrates thoughtfulness and consideration of each employee.

The goals of this position are to:
Prepare Salud for insurance program expansions through the Affordable Care Act
Ensure that all patients are screened for eligibility, educated about and enrolled in all Salud programs and services whenever possible through a streamlined enrollment visit
Serve as a subject matter expert and in some cases the “program lead” for Salud programs and services

Supervision Received:
Works under the direct supervision of the Vice President of Operations.

Supervision Exercised:
May supervise Enrollment Specialists, Health Coverage Guides and/or Outreach Workers as necessary.

Specific Duties:
Prepare Salud for insurance program expansions through the Affordable Care Act
Ensure that all patients are screened for eligibility, educated about and enrolled in all Salud programs and services whenever possible through a streamlined enrollment visit
Serve as a subject matter expert and in some cases the “program lead” for Salud programs and services
Create and maintain a positive, recognition-based, and fun work environment for staff that results in teamwork for enrollment specialists and Health Coverage Guides
Act as a positive representative, influencer, and valuable contributor to external organizations such as CCHN and NAHC when required
Provide orientation, training and continuous quality improvement techniques for enrollment staff
Assist Business Managers with performance reviews for enrollment staff
Assist the Vice President of Operations and the Center Directors to ensure compliance with internal Salud policies and procedures and works with all staff in assigned sites to ensure compliance with policies and procedures regarding programs, enrollment and financial screening
Attend relevant and required meetings (both internal and external, stakeholder meetings, forums, coalition meetings etc.) trainings and community events
Subscribe to program newsletters, read and approve program contracts/grant requirements and conduct other activities to serve as the subject matter expert of Salud programs and services
Develop and implement enrollment training materials, presentations, training guides, policies and procedures
Evaluate the effectiveness and competency of staff trained by means of audits, visit observation etc.
Oversee call center scheduling of enrollment visits, make recommendations for shifts in the schedule based on community demand
Collect data, prepare reports, compile and analyze statistics
Maintains current knowledge and skills of all computer programs being used in the clinic site
Performs other duties as assigned

Qualifications for Appointment:
Knowledge, Skills, and Abilities:
Skill in leadership, management and direct supervision of employees including administering disciplinary action and performance evaluations
Skill in planning, organizing, coordinating and project management
Excellent oral and written communication skills, including presenting and speaking in public settings
Customer service experience including working with people in one-on-one settings and group settings
Ability to explain and summarize detailed concepts like Medicaid Enrollment Process or Essential Health Benefits in a way that the general population can understand
Bilingual English/Spanish
Knowledge of organizational policies, procedures, systems, objectives, electronic health records systems and computer systems applications (MS Office, Powerpoint, Chrome etc.).
Knowledge on clinical work flow.
Skill in exercising initiative, judgment, problem-solving and data driven decision-making
Ability to create a department atmosphere which encourages motivation, innovation and high performance.
Ability to delegate responsibility and authority to staff.
Sensitivity to low income and ethnic minority community.

Education:
Bachelor’s degree in Business Administration, Health Administration or similar field required. Experience may be substituted for higher education.

Experience:
Five or more years of experience working with programs and services intended for low-income, underserved populations. At least two years of experience in management, leadership and direct supervision. Knowledge Medicaid, Child Health Plan + and insurance programs required, experience working with grant programs is preferred.

Licensure/Certification:
None needed

FLSA Code:
Exempt position

This job description is not intended to be an inclusive list of all duties, responsibilities, or qualifications associated with this position.

Salud Family Health Centers - 16 months ago - save job
About this company
7 reviews