Program Manager, Installation Service
SunRun - San Francisco, CA

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Sunrun is the nation's #1 home solar company. We believe that everyone should control their own power. We believe that instead of paying more and more each year for dirty power people should have a choice. Our vision is to create a planet powered by the sun by giving homeowners a cheaper, cleaner choice of power. And our mission is to lead the transformation of the energy industry and make solar the preferred way to power homes. We will deliver a compelling customer experience, create a sustainable cost advantage and be the catalyst for explosive growth in home solar.

Who We Are:
Sunrun’s mission is to make solar energy affordable for more people. We help people upgrade their home to solar energy without the big upfront costs. Instead, we use a variety of project finance structures to purchase solar facilities for our homeowners and sell them electricity under long-term contracts. We are the leader in our field, having more than double the market share of our closest competitor – and we are looking for high performers to join our team and help us scale as we grow across thousands of households across over 10 states.

Program Manager – Installation Service

One of the most unique cross-discipline roles at Sunrun, this position requires an insightful knowledge of residential solar construction, comfort with developing and expanding partner relationships, tact in translating the oftentimes rough-and-tumble installation experience into the vision of a mass-market consumer offering, and comfort bridging the chasm between selling solar and building solar. You will play a defining role in unlocking Sunrun’s Installation Service for mass market scale.
Your responsibility will be working with Sunrun’s Installation Service Partners to drive a continuously improving and mainstream customer experience through the post-sale process.
This role will interact with and rely on your talented colleagues on our Channel Sales and Project Operations teams, in addition to collaborating closely with your counterparts in our partners’ organizations.

Manage the expansion and flawless execution of Sunrun’s Installation Service with our participating partners
Manage the service delivery to a defined budget and service level attainment from partners
Interface with customers
Negotiate contracts
Determine jurisdictional requirements for installation and design processes to meet the requirements as efficiently and cost-effectively as possible
Fuse competing interests like sales & operations into a harmonious, efficient and optimized platform
Challenge conventional industry thinking and practice to find new ways to make the customer’s experience with Sunrun better than with the competition
Accurately forecast build capacity requirements and ensure enough resources are positioned to meet demand

7-10 years of related program management experience
Solar or residential construction is a plus!
Attention to detail so that every customer’s experience is fantastic
Minimum of 2 years’ experience operating via indirect channels such as authorized dealers and distributors
Experience in business to consumer product lines is a definite advantage
Possess an understanding of at-scale residential construction economics with at-scale customer acquisition economics to solve for a long-lasting, profitable program for all parties
Ability to be successful in an environment of continuous improvements and stretch targets
Ability to analyze information and data, draw conclusions and develop key insights. Most specifically the ability to examine pipelines, uncover the “rat in the snake” and pursue actions to break the bottleneck
You will be an organized team member, able to meet and beat commitments to the company and our partners; as well as manage your time to deliver effectively against many competing priorities
Four-year college degree minimum
Must have excellent verbal, written and interpersonal communication skills
Must be able to travel 30% domestic travel within assigned area
Expert in using Microsoft Word, Excel, PowerPoint,
High energy and resilience

Friendly, fun, high-energy work culture
Medical (including PPO, HMO and HSA options), Dental and Vision coverage
Stock option grants for New Hires
Downtown location with bay views and easy access to public transportation
Life insurance coverage at no cost to employees
401K & Roth retirement account options
Pre-tax commuter benefits and dependent care
Annual $500 healthy employee reimbursement (gym membership, personal training, etc.)
Management training & leadership development programs
Free breakfast on Mondays and free lunch on Fridays
Free onsite yoga classes
Unlimited snacks and drinks (we have really good snacks)
Lots of free Sunrun swag
The opportunity to work for a company that’s disrupting an industry, and changing the world

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