Program Manager (Consulting Engagement)
Synacor 3 reviews - Atlanta, GA

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Synacor’s projects span millions of users and include some of the most cutting edge products and technologies available to internet consumers worldwide. We are seeking a Program Manager to lead the definition, execution and deployment of technical projects within Synacor’s product suite. The Program Manager maintains overall responsibility for the successful implementation of Synacor products to clients from conception through deployment, ensuring delivery that meets the defined scope – on time and under budget. This includes managing project schedules, identifying risks and clearly communicating status to senior management and project stakeholders. This 3-6 month engagement will be primarily based in Atlanta, GA.

Duties and Responsibilities:
• Provide thought leadership to prospects and clients to identify solutions that meet their objectives
• Oversee Synacor projects from inception to launch; including requirements gathering, user acceptance, coordinating implementation across internal and external teams, and post-launch support
• Author and manage project plans, schedules, and resources. Ensure project status, risks and
open issues are documented and stakeholders are informed in a timely manner
• Work closely with engineering, solutions, operations and product teams to track deliverables and to hit milestones as outlined in the project plan
• Work directly with senior level client contacts to define, clarify and meet their expectations to achieve total customer satisfaction and build long-term, strategic relationships
• Ensure proper reporting of project status to senior management
• Plan and schedule cross-departmental project goals, milestones, deliverables and coordinate resources
• Define resources requirements and schedule for project and program implementation
• Assures communication and cooperation among team members and resolves areas of conflict
• Develops risk assessments and monitors compliance to mitigation plans
• Lead program review sessions to ensure that all internal and external stakeholders are kept fully informed of project status and progress
• Accountable for project delivery – specifically, owning the success or failure of the project and tracking appropriate metrics for progress and productivity to key performance indicators
• Travel to client offices to participate in meetings as projects dictate
• Other duties as assigned

Education, Experience and Skills:
• B.S. / B.A. 4 year degree in related discipline required, Master’s Degree preferred
• A strong technical background and experience with implementing complex technical projects in large enterprise organizations is required
• 7+ years of project management experience; technology and/or internet industry experience required
• 7+ years of experience utilizing general project management concepts including developing detailed plans for complex projects, with changing requirements, limited resources, and fixed deadlines
• Experience with Agile project management processes
• Basic knowledge of web technologies required
• Expertise in relationship building and relationship management; prior experience in a heavily client-focused role is strongly preferred
• Excellent organization skills – particularly, the ability to effectively balance multiple projects at one time in a fast paced environment
• Excellent team leadership and team building skills
• Strong problem solving and analytical skills
• Strong verbal and written communication skills – especially in regards to documentation and capturing customer expectations and requirements
• Strong sense of accountability and exceptional follow-up skills
• Sense of entrepreneurship – extremely motivated, proactive, responsible and self-directed
• Professionalism and the ability to communicate at all levels of the client organization a must

About this company
3 reviews
Synacor is not your typical 9 to 5 workplace. Our award winning culture doesn’t stop at flexible work hours and 25 cent vending...