Program Manager (Homeless Day Resource C...
City of Little Rock, AR - Little Rock, AR

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To plan, organize, and direct the daily case management program related activities of the Homeless Day Resource Center Program; ensures activities are in compliance with all applicable city, federal, state, and local laws, ordinances, policies, and regulations; to develop and implement program goals and objectives; to oversee case management, housing, social welfare and health care services for the plan and delivery of services to homeless persons and families.

Essential Job Functions:

Directs the daily case management activities of the Homeless Day Resource Center to ensure the needs of homeless clients are addressed. Participates and supervises staff responsible for case management to individuals experiencing homelessness; conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan. Directs, and monitors the activities of staff responsible for providing support to clients in assessing appropriate services by referrals and supportive counseling and advocacy for clients seeking services in the community for mental health treatment, dental care, and physical health as needed (i.e. psychiatrist, primary care physicians, vocational programs, therapists, legal representatives, advocates for addressing transportation, training and employment services, community resources for services such as job placement, medical treatment; ensures client referrals are in compliance with established policies and procedures, and applicable federal, state, and local laws and regulations. Develops, implements, maintains, and monitors service delivery and policies, procedures, guidelines and safety procedures to ensure effective operations of the Homeless Day Resource Center; ensures case management services are in compliance with local, state, and federal regulations. Compiles data and information for the preparation of narrative and statistical reports of program activities and progress; makes presentations to the Board of Directors, City Manager, committees, and various organizations, regarding program activities as required. Investigates administrative problems or complaints; reports findings and recommends solutions to supervisor; recommends course of action for improving efficiency and effectiveness of Center activities and operations. Develops and monitors the contractual obligation for program services of the Day Resource Center; renews, modifies and extends the expiration of services as required by City ordinance; inspect services for compliance with contractual agreement. Develops a homeless needs assessment including identification of client profiles and resources and any corresponding service gaps. Identifies and monitors gaps in the delivery of services and recommends solutions, coordinating solutions with staff from health, mental health, mental retardation, social services, and substance abuse agencies. Participates with agencies to design and implement a resource development strategy to secure additional federal, private and corporate funds to support and improve homeless programs and prevent homelessness in the City of Little Rock. Develops an intake, referral and evaluation tracking system for homeless and related service providers; serves as central contact person for homeless services. Answers questions and provides technical information relating to the Homeless Day Resource Center to persons calling or visiting the Center. Develops and monitors a tracking system for clients/services and the required referral and internal forms. Directs and monitors the work activities of assigned staff. Operates a computer, utilizing database, spreadsheet, and word processing software to write reports, collect data for research, track progress of program activities, prepare budgets, perform statistical analysis and prepare presentations. Operates a vehicle in the performance of essential functions.

Minimum Qualifications and Additional Requirements:

These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Master’s Degree in Social Work; four (4) years of social work experience and professional-level experience with homeless issues and services that include program development, and/or policy/program analysis coordinating human services programs and two (2) years of supervisory experience. Equivalent combinations of education and experience will be considered.

DISCLAIMER: This document does not create an employment contract, implied or otherwise. This position is a Limited Service Position (LSP), based upon a designated funding source.

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