Are you ready to experience the difference? Plexus Corp. provides comprehensive product development and manufacturing services to Fortune 500 companies in the Networking/Communications, Medical, Industrial/Commercial and Defense/Security/Aerospace industries. At Plexus you will work with knowledgeable employees in a global spirit of cooperative teamwork, integrity and drive. We provide quality services to such customers as GE, Johnson & Johnson, Honeywell, Siemens, and Juniper Networks. Together we will transform our customer's cutting edge ideas into market leading products by employing a wide variety of services including product design, state-of-the-art prototyping, test solutions, board-level manufacturing and higher-level assembly. At Plexus we take pride in our employees and our services. Join our team today and experience the difference that Plexus has to offer.
The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
The Program Manager is responsible for managing the tactical, business customer relationship.
Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction:
Develop and lead the team such that members are engaged, responsible and productive to satisfy internal external metrics
Support the customer focus team in continuous improvement / lean activities and programs
Work with team members to present issues and alternatives to the customer
Ensure the CFT is properly interpreting and executing contractual requirements
Manage and Lead Tactical Customer Support:
Work with CFT to provide acceptable commitments based upon customer demand and Plexus capabilities
Work with Customer Focus Team to ensure demand is properly loaded into Master Production Schedule (MPS) and driven through to the Materials Requirements Planning (MRP) system
Monitor customer’s open orders
Obtain, analyze and report customer’s rolling, periodic forecast
Coordinate, negotiate and communicate commitment dates on customer orders
Work with CFT to hold effective Kick-offs and Manufacturing Readiness Reviews (MRR’s)
Exhibit a working knowledge of the program’s financial metrics (i.e., Profit & Loss (P&L), Balance Sheet, return on capital employed (ROCE), etc.)?
Participate in periodic revenue reporting updates and work with finance to establish customer goals
Negotiate with the customer to maximize recovery of appropriate costs (i.e., purchase price variance (PPV), non-recurring expense (NRE)) and increase profitability
Coordination of periodic pricing reviews
Ensure timely OIX resolution through
Verification and communication of OIX to customer.
Drive OIX resolution from customer (with MTM and CM)
Ensure Engineering Change Orders (ECO’s) are implemented effectively and priced appropriately
Escalate issues as appropriate through internal site management and corporate resources
Maintain an awareness of the customer’s life cycle plan for assemblies and product lines
Coordinate timely execution of quotes for existing customers as required
Submit Request for Quotation (RFQ) to quoting
Lead CFT in quote review
Provide quote to customer/CM
Manage customer relationship
Maintain high levels of customer satisfaction with an advocacy attitude and drive
Provide timely response to customer requests with answers and commitments
Facilitate and support Quarterly Business Reviews and drive to closure subsequent actions
Work closely with customer and internal team members to resolve customer issues
Coordinate customer site visits
Occasional travel may be required to meet the needs of the business.
Additional duties as assigned by management.
All candidates must have legal authorization to permanently live and work in the United States without visa or employer sponsorship. Education/Experience:
A minimum of a Bachelor's degree or equivalent experience is required for this position.
Experience of 1 year is required for this position, assuming education requirements are met. Equivalent industry experience of 1 or more years is highly desirable.
Intermediate Computer Skills
Intermediate Decision Making / Problem Solving Skills
Intermediate Verbal and Written Communication Skills
General office equipment and materials
Employee must be assertive and self-motivated with the ability to work independently and in a team environment
Ability to lead a team in a matrix organization
Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
Must possess excellent oral and written communication, organizational and troubleshooting skills
Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions
Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions
Must demonstrate management skills as defined by company leadership development
Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions
Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry
A working knowledge of MRP systems is required
Experience with Microsoft office is beneficial
At Plexus we realize that our employees are the key to our continued success. That is why we provide a stimulating environment that fosters sharing of ideas, use of the latest technology and teamwork. An environment that supports employees as they take on new challenges and celebrates their successes. In addition to offering a competitive salary and bonus opportunities, Plexus offers an excellent benefits package including a 401(k) plan, tuition reimbursement and medical, dental and vision insurance.
Conditions of Employment
All offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement. All Plexus U.S. locations are tobacco free.
Equal Employment Opportunity
Plexus Corp. is an Equal Opportunity / Affirmative Action Employer.
Plexus - 22 months ago
Plexus isn't perplexed by even complex contract electronics manufacturing. The company develops and manufactures electronic products...