Program Manager Someone to lead a strategic initiative for Manage Projects
The Woods Group - New York, NY

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Program Manager
  • Provides Customer Service support activities for major, named accounts with a focus on accurate and timely customer communication
  • Coordinates escalations of customer issues with headquarters based Technical Assistance Center to ensure customer receives highly responsive attention to open issues *Assists with coordination of customer project-related activities focusing on the importance of these activities to achieve successful and timely project completion
  • Conducts customer project related reviews and provides status updates to the customer in activities such as software upgrades, new product development, and problem resolution.
  • Works closely with Sales, Sales Engineering, Business Development, and Engineering in planning new proposals, deployments, etc.
Experience/Qualifications:
  • 8+ years of post-sales customer support experience in the data networking/telecoms industry
  • Strong background in customer/project management *Strong background in and understanding of channel marketing
  • Ability to work effectively in a team environment
  • BSc in a technical discipline and extensive knowledge of some combination of IP, VoIP, protocols, routing, security and QoS

The Woods Group - 24 months ago - save job
About this company
The Woods Group is an executive search firm, focusing on positions in New York, New Jersey and Connecticut, as well as nationwide. We...