PROGRAM NAME: Bilingual English/Spanish preferred
GRADE: A/B 23
OBJECTIVE: To manage the daily operations of a group of
direct services teams led by subordinate supervisors;
supervise direct service and support staff; coordinate
service delivery to ensure that client needs, program
goals and contract objectives are effectively met.
ESSENTIAL FUNCTIONS MAY INCLUDE:
- Supervise program and Supervisory staff including
regular individual and group staff meetings and case
consultation; ensure proper client to staff ratio.
- Assist the Program Director in developing core
competencies, coaching plans, and orientation for
- Approve admission of clients to program; assign cases
to program staff and oversee service delivery.
- Provide support with in-crisis or problem cases;
provide on-going assistance to program staff in
- Review and monitor case files for both internal and
external quality assurance standards.
- Ensure services provided comply with contractual
- Liaison to community agencies such as Dept. of
Children and Families, Department of Juvenile Justice,
etc. and attend closure or conference staffing.
- Ensure program supervisors and staff completes all
documentation and reports in a professional and timely
- Assist in grant writing, contract negotiating or
- Maintain and generate necessary reports and paperwork
in a timely manner.
- Provide direct supervision and casework in the absence
of program staff.
- Responsible for ensuring the integrity and seamless
delivery of services on a day to day basis through staff
supervision and performance monitoring in compliance
with contract and CHS requirements.
- Attend program related trainings, programs, community
meetings, and activities.
- Perform supervisory responsibilities specified in COA
Standard TS 3:
-delegate and oversee work assignments
-ensure that service delivery is performed according to
the organization's mission, policies and procedures and
-provide case consultation and in-service training, as
-identify unmet training needs
-conduct performance evaluations
-support and enhance staff's ability to perform their
jobs by teaching and modeling technical knowledge and
skills, work management and communication skills and
conflict management skills.
- Participate in the quality improvement process.
This list of essential functions is not intended to be
exhaustive. Children's Home Society of Florida reserves
the right to revise this job description as needed to
comply with actual job requirements.
All degrees must be from an accredited university.
- Master's Degree in Social Work or comparable human
- Minimum of two years experience working with children
and families, preferably in the type of program that the
Program Manager will be overseeing.
- One (1) year of supervisory experience
- For Family Preservation and Stabilization Services,
two years' post-masters degree experience working with
children and families, preferably in family preservation
- Please see COA (Council on Accreditation) standards
for specific skills and knowledge that pertain to the
program in which the Program Supervisor is working
- Florida Driver's License within 30 days from hire
- Program management experience
-Possess abilities specified for supervisors in COA
Standard TS 3.07: Ability to:
-Address interpersonal barriers and strengths in his/her
- Empower those receiving supervision
- Offer criticism in a constructive manner
- Understand employment and labor laws.
- Effective management practices
- Knowledge of community resources
- Ability to handle confidential information
- Effctive administrative skills
- Effective communication skills
- Understanding of cultural diversity
- Ability to make accurate assessments of individuals
- Ability to travel
- Ability to learn computer skills sufficient to perform
all essential functions
NEEDED: sitting, standing, walking, kneeling,
bending/stooping, reaching, driving
PREFERRED: lifting, carrying, pushing/pulling,