Program Manager
Children's Home Society of Florida - Miami, FL

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Job Description
: PROGRAM NAME: Bilingual English/Spanish preferred
A/B 23

OBJECTIVE: To manage the daily operations of a group of direct services teams led by subordinate supervisors; supervise direct service and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met.

- Supervise program and Supervisory staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio.
- Assist the Program Director in developing core competencies, coaching plans, and orientation for program staff.
- Approve admission of clients to program; assign cases to program staff and oversee service delivery.
- Provide support with in-crisis or problem cases; provide on-going assistance to program staff in coordinating services.
- Review and monitor case files for both internal and external quality assurance standards.
- Ensure services provided comply with contractual requirements.
- Liaison to community agencies such as Dept. of Children and Families, Department of Juvenile Justice, etc. and attend closure or conference staffing.
- Ensure program supervisors and staff completes all documentation and reports in a professional and timely manner.
- Assist in grant writing, contract negotiating or re-accreditation preparation.
- Maintain and generate necessary reports and paperwork in a timely manner.
- Provide direct supervision and casework in the absence of program staff.
- Responsible for ensuring the integrity and seamless delivery of services on a day to day basis through staff supervision and performance monitoring in compliance with contract and CHS requirements.
- Attend program related trainings, programs, community meetings, and activities.

- Perform supervisory responsibilities specified in COA Standard TS 3:
-delegate and oversee work assignments
-ensure that service delivery is performed according to the organization's mission, policies and procedures and service philosophy
-provide case consultation and in-service training, as appropriate
-identify unmet training needs
-conduct performance evaluations
-support and enhance staff's ability to perform their jobs by teaching and modeling technical knowledge and skills, work management and communication skills and conflict management skills.

- Participate in the quality improvement process.

This list of essential functions is not intended to be exhaustive. Children's Home Society of Florida reserves the right to revise this job description as needed to comply with actual job requirements.

All degrees must be from an accredited university.
- Master's Degree in Social Work or comparable human services field
- Minimum of two years experience working with children and families, preferably in the type of program that the Program Manager will be overseeing.
- One (1) year of supervisory experience
- For Family Preservation and Stabilization Services, two years' post-masters degree experience working with children and families, preferably in family preservation and stabilization.
- Please see COA (Council on Accreditation) standards for specific skills and knowledge that pertain to the program in which the Program Supervisor is working
- Florida Driver's License within 30 days from hire
- Program management experience

-Possess abilities specified for supervisors in COA Standard TS 3.07: Ability to:
-Address interpersonal barriers and strengths in his/her staff
- Empower those receiving supervision
- Offer criticism in a constructive manner
- Understand employment and labor laws.
- Effective management practices
- Knowledge of community resources
- Ability to handle confidential information appropriately
- Effctive administrative skills
- Effective communication skills
- Understanding of cultural diversity
- Ability to make accurate assessments of individuals
- Ability to travel
- Ability to learn computer skills sufficient to perform all essential functions

NEEDED: sitting, standing, walking, kneeling, bending/stooping, reaching, driving

PREFERRED: lifting, carrying, pushing/pulling, repetitive motion

Supervised by:

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